NYC Health + Hospitals

Patients Accounts Manager

NYC Health + Hospitals$75K — $95K *
Bronx, NY 10467In-Person
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Accounting, Finance, Business Administration, Hospitality Management or related field
  • 3 years experience in accounting, finance, or business administration
  • 1 year in a supervisory or managerial role overseeing accounts or credits

Responsibilities

  • Lead revenue cycle operations for dental facilities
  • Ensure timely and efficient billing and follow-up on actions
  • Monitor payer denial trends and develop strategic responses
  • Address cash posting gaps promptly
  • Identify and resolve patterns in unpaid or denied claims
  • Manage credits and underpayments, collaborating with Epic systems
  • Coordinate with Managed Care on payer rate changes and claims issues
  • Oversee staff training and performance management

Benefits

  • Comprehensive health benefits for employees working 20+ hours per week
  • Retirement savings and pension plans
  • Paid holidays and vacation per collectively bargained contracts
  • Loan forgiveness programs for eligible employees
  • Tuition discounts and professional development opportunities
  • College savings program
  • Union benefits for eligible positions
  • Multiple employee discount programs
  • Commuter benefits programs
Full Job Description
Duties & Responsibilities

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Responsible for the revenue cycle operations dental facilities at H+H for all acute and FQHC facilities.

General tasks and responsibilities will include:
  • Operational leader of unit responsible for dental revenue cycle operations. Includes billing, denial and follow-up activities.
  • Ensure unit is addressing billing and follow-up actions timely and efficiently and workqueues are maintained
  • Monitor denials for trends in payer actions and develop strategies to avoid denials and takebacks
  • Address gaps in cash posting by the hospital units timely
  • Identify patterns in claims not paid or denied and address with payers
  • Address credits and underpayments and work with Epic systems teams to automate interventions
  • Coordinate with Manage Care on increases and changes to payer contracted rates and issues with improper claims denials
  • Direct and review unit productivity and scheduling to maximize productivity and recommend changes where necessary
  • Train, instruct, and monitor staff in the performance of their responsibilities on an ongoing basis to assure unit performance


Minimum Qualifications
1. Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Hospitality Management or a related discipline; and 2.Three (3) years of experience in accounting, finance or business administration; one (1) year of which must have been in a responsible supervisory or managerial capacity managing accounts or credits.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • Loan Forgiveness Programs for eligible employees
  • College tuition discounts and professional development opportunities
  • College Savings Program
  • Union Benefits for eligible titles
  • Multiple employee discounts programs
  • Commuter Benefits Programs


If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

About NYC Health + Hospitals

NYC Health + Hospitals is a healthcare system that provides medical care to residents of New York City. The system was founded in 1969 and is headquartered in New York, New York. NYC Health + Hospitals has a network of hospitals, clinics, and other healthcare facilities throughout the city. The system provides a wide range of medical services, including primary care, specialty care, and emergency care. NYC Health + Hospitals is committed to providing high-quality, affordable healthcare to all New Yorkers, regardless of their ability to pay.
Learn more about NYC Health + Hospitals
Size
42,000 employees
Industry
Net Income
-$500,000
5 Year Trend
-10%
Revenue
$7 billion

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