UCLA Health

Patient Service Representative-Redondo Beach Primary, Specialty, & Immediate Care

UCLA Health$66K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a healthcare setting preferred.
  • Strong prioritization skills with an emphasis on urgent tasks.
  • Proven ability to build and maintain relationships with diverse groups.
  • Creative problem-solving skills to handle competing demands.
  • Excellent verbal communication skills for both formal and informal interactions.
  • Ability to empathetically engage with patients of varying health conditions.
  • Experience covering community clinics as necessary.

Responsibilities

  • Support physicians and patients through effective communication and coordination.
  • Act as a liaison between patients and physicians to enhance care services.
  • Assist patients in navigating the health system for accessing services.
  • Facilitate efficient communication with referring physicians.
  • Refer patients to appropriate resources and ensure follow-up via EPIC/Care Connect.
  • Provide coverage for community clinics as assigned.
  • Collaborate seamlessly with faculty, staff, and administration.

Benefits

  • Access to an onsite supportive working environment.
  • Opportunities for professional development in a healthcare setting.
  • Involvement in a diverse team with varying experiences and backgrounds.
Full Job Description
General Information

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Work Location: Redondo Beach, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday; 8:30am-5:30pm

Posted Date

08/31/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

1 - Staff: Contract

Duration

Indefinite

Job #

32585

Primary Duties and Responsibilities

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Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are

not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with

referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

$31.88-$45.66

Job Qualifications

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Required
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:
• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
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