Job Summary and Qualifications

To perform, coordinate and supervise daily operations of the Patient Safety & Risk Management Program and be accountable for supporting the Patient Safety Director in advancing a patient safety program that promotes a culture of safety and the elimination of avoidable harm.

The Patient Safety/Risk Manager is responsible for the hospital's risk management activities, which include coordinating insurance coverage and risk financing
• Work with defense legal counsel to coordinate claim investigations
• Process claims against the facility; including the preparation of records, documents, and providing to defense attorneys any requested information as necessary while maintaining privilege of PSWP
• Notify HCI of all actual and potential claims
• Work with security on procedures to reduce the frequency and/or minimize the severity of property loss or assets
• Contract Review
• Grievance and complaint management
• Manage non-HCI cases: accept/process subpoenas, visitor events, property loss or theft, etc.
• Assist the Patient Safety Director with administering the Patient Safety Program on a day-to-day basis
• Exhibit data fluency, and the ability to manage and analyze patient safety/risk management data from a plethora of sources
• Understand and use basic statistical methods and formal analytic methods
• Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility
• Performs/coordinates Root Cause Analysis as needed
• Conduct Patient Safety/Risk Management educational programs that provide front line staff with the tools and equipment to be accountable for their role in patient safety and risk activities
• Comply with The Joint Commission's risk management standards and take steps to ascertain that risks are minimized through follow-up and actions on all regulatory / insurance survey report recommendations/deficiencies
• Review and formulate policy and organizational changes, making recommendations as necessary
• Provide a global perspective in hospital patient safety activities (a big picture view of the inter-relatedness of healthcare practices)
• Clearly articulate ideas and patient safety concepts in non-judgmental and non-confrontational ways
• Utilize leadership and team-building skills to participate in the work of patient safety and assist Patient Safety Director with change management
• Display integrity to maintain effectives and build the trust that is essential to the honesty and transparency of the Patient Safety Program
• Maintain a current, up-to-date understanding of patient safety theory, methods, standards and regulatory requirements is essential along with a commitment to lifelong learning to maintain expertise in a rapidly changing field.
• Complete the work of patient safety/risk management with the objective in mind to advance patient safety and control and minimize risks at the facility.

What qualifications you will need:

• Bachelors Degree required
• Current Texas RN license preferred. Certification in Patient Safety (CPPS) preferred
• Minimum of one year healthcare experience specifically in patient safety, risk, and/or quality required. Prior leadership/management experience preferred. Healthcare experience should be recent and within a clinical setting such as Hospital, Ambulatory Surgery Center, etc.

HCA Houston Healthcare Northwest is a 415+ bed acute care hospital that has been serving the north Houston communities for more than 40 years, providing a wide range of medical services including cardiology, maternity care, Level III NICU, pediatrics, bariatrics and neurology. We comprehensively serve our community by employing expert physicians, specialists, nurses and support staff who work together as a unified team to offer a range of diagnostic treatment and support services. From our 24-hour emergency department with Level II Trauma capabilities, to women's services, to cardiology, we are dedicated to improving the health of our community by delivering exceptional, personalized healthcare. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.