This position is incentive eligible.
Job Summary and QualificationsAs the Patient Financial Services Director (External Client), you are responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and will serve as the on-site liaison between the facility and Parallon Client Relations or the SSC. You will integrate the departments' services with the hospital's clinical and ancillary teams, implement policies and procedures that guide or support service levels, assess and improve department performance, and ensure orientation and continuing education of departmental staff.
What you will do in this role:
- Maintain and promote good customer relations with facility management, physicians and physician office staff
- Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more
- Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements
- Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g. Pre- registration delays, unbilled challenges, pre-authorization backlogs, etc.)
- Inform staff of relevant changes and developments in payer requirements
- Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership
- Identify and implement process improvements to lower costs and improve services to facility customers
What qualifications you will need:
- Bachelor's degree in Business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor's degree program or equivalent work experience with CEO approval
- Minimum 5 years' healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Patient Financial Services Director opening. Help HCA Healthcare create healthier tomorrows for patients and communities.
