Role Overview*NEW SALE - EXCELLENT OPPORTUNITY FOR A HIGH-IMPACT POSITION*Sodexo is seeking a
Patient Experience Manager 3 to lead daily operations for our food team at
HMH Jersey Shore Medical Center located in
Neptune City, New Jersey.
Jersey Shore Medical Center operates with approximately 700 beds, serving as a major regional academic medical center. Specific recent data indicates it has 628 staffed beds and includes an 88-bed children's hospital (K. Hovnanian Children's Hospital
What You'll DoThe ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients.Responsibilities will also include:- Rounding with existing patients, families, and Nursing personnel
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices
- Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
- Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
- Identifying and implementing process improvement initiatives to increase patient satisfaction
- Ensuring food safety and sanitation compliance
- Oversee patient tray line to ensure meal accuracy
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring- Work closely with the Clinical Nutrition
- Act as the liaison between the dietitians, nurse managers
- Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
- Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
- Demonstrate excellent communication and customer service skills
- bachelor's degree preferred
Qualifications & RequirementsMinimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years
