CommonSpirit Health

Patient Experience Coach RN

CommonSpirit Health$72K — $90K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree
  • 3+ years of experience as a Registered Nurse (RN)
  • Active Registered Nurse license in Arizona
  • Basic Life Support certification from American Heart Association
  • Preferred: Bachelor of Science in Nursing (BSN)
  • Preferred: 1 year in a management or supervisory position
  • Preferred: 5+ years in a similar healthcare leadership role.

Responsibilities

  • Facilitate patient-centered training sessions for staff
  • Conduct individual coaching sessions to improve patient interaction
  • Analyze patient feedback to identify areas for improvement
  • Guide staff using the Five Fundamentals of Service AIDET
  • Resolve patient issues effectively using HEART Service Recovery model
  • Participate in daily patient rounds to enhance satisfaction
  • Provide hands-on patient care as needed.

Benefits

  • Opportunities for professional development and growth
  • Supportive work environment focused on education and training
  • Collaboration with a passionate team dedicated to patient care
  • Flexibility in work schedules to accommodate personal needs.
Full Job Description
Job Summary and Responsibilities

As a Patient Experience Coach, you will foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. Your role drives improvements in communication, empathy, and service.Every day you will conduct training, coach individually, and facilitate workshops on patient experience best practices. You'll analyze feedback, identify improvements, and collaborate on strategies to address patient needs.To be successful, you need exceptional communication/interpersonal skills and a deep understanding of patient experience principles and healthcare operations.

  • Participates in daily patient rounds and other patient satisfaction activities
  • Possesses the ability to connect with the patient and actively listen, while drilling down into the patient experience to identify strengths and opportunities for improvement
  • Promotes the use of the Five Fundamentals of Service AIDET and Evidenced Based Practices for interactions with patients and visitors
  • Communicates effectively with patients and families to resolve issues and provides service recovery when needed using HEART Service Recovery model
  • Responds to service requests and feedback received from Care Adviser
  • Provides hands on patient care as appropriate to meet the needs of the patients and department.
Job Requirements

Required

  • Bachelors Degree
  • Three (3) years or more experience as an RN
  • Registered Nurse: AZ
  • American Heart Association Basic Life Support 

Preferred

  • Bachelors Science Nurse- BSN
  • One (1) year in management supervisory role
  • Similar healthcare leadership role with five (5) years or more experience

About CommonSpirit Health

CommonSpirit is a nonprofit health care center. They offer community health programs, research programs, virtual care services, and home health programs that address the root causes of poor health, such as access to care, affordable housing, neighborhoods, and a healthy environment.

CommonSpirit Health Careers

Join the dedicated team at CommonSpirit Health, a leader in healthcare innovation and community wellness. CommonSpirit Health offers a range of job opportunities that empower professionals to grow their careers in a supportive and diverse environment.

Explore Career Opportunities

CommonSpirit Health is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From clinical roles to administrative positions, the company provides a platform for growth and professional development.

Experience a Culture of Care and Innovation

At CommonSpirit Health, the culture is grounded in diversity, leadership, and innovation. The team is committed to fostering an inclusive environment where every member’s contribution is valued. CommonSpirit Health leads with a spirit of compassion and a commitment to excellence in healthcare.

Join a Team That Values Diversity and Leadership

CommonSpirit Health believes in the power of diversity and leadership to drive innovation. The company invests in diversity training and leadership development programs, ensuring that all team members are equipped to lead with integrity and empathy.

Internship and Employment Opportunities

For those starting their career, CommonSpirit Health offers internship programs that provide hands-on experience in the healthcare industry. These internships are designed to develop essential skills and offer insights into various aspects of healthcare operations.

Benefits and Growth

Employees at CommonSpirit Health enjoy a comprehensive benefits package that supports both their professional and personal lives. The company is committed to the career growth of its employees, offering numerous opportunities for advancement and professional development.

Networking and Professional Development

CommonSpirit Health encourages networking and continuous learning. Employees have access to a wide range of professional development courses and are encouraged to connect with peers and leaders within the industry to enhance their career prospects.

Applying for a Position

To apply for a position at CommonSpirit Health, candidates should prepare their resume to highlight relevant experience and skills. The hiring process may include an interview to assess compatibility with the company’s values and culture. Interested candidates can explore job listings and submit applications through the CommonSpirit Health Careers portal.

Stay Connected with CommonSpirit Health Jobs

Keep up to date with new job opportunities and company news by subscribing to job alert emails from CommonSpirit Health. Tailor the subscription to receive updates that match specific career interests and preferences.

Explore CommonSpirit Health Careers

Discover the rewarding career opportunities at CommonSpirit Health. With a commitment to community health, innovation, and compassionate care, CommonSpirit Health is an ideal place to advance a career in healthcare. Search open positions that match skills and interests and join a team that’s making a difference.

SEARCH COMMONSPIRIT HEALTH JOBS

Read Careers Blog

Stay informed with career tips, insider perspectives, and industry-leading insights from CommonSpirit Health. Use this valuable information to enhance career growth and stay ahead in the healthcare industry.

READ CAREERS BLOG

Job Alert Emails

Personalize the subscription to receive job alerts, latest news, and insider tips tailored to preferences. Explore the exciting and rewarding opportunities that await at CommonSpirit Health.
Learn more about CommonSpirit Health
Size
10,001 employees
Industry

Similar Jobs

More Jobs at CommonSpirit Health

More Healthcare Jobs

Find similar Patient Experience Coach RN jobs: