Opportunity OverviewThe Patient Education Manager is a field-based member of the commercial team. In this role, you will be responsible for supporting the patient-centric business model, responding to the needs of patients and caregivers through engagement, education, care coordination and resolution of treatment access related barriers. You will establish strong relationships with people living with rare neuroendocrine diseases and their caregivers, serving as an integral resource throughout their journey. Further, you will provide support and connect patients and health care providers to resources that may be helpful to them in optimizing patient care, while working collaboratively within a team environment.
Your territory will primarily cover Detroit, MI, IN, IL, WI and surrounding areas. The territory may change as our business needs evolve.
Responsibilities and Duties- Deliver in-depth disease state and product education to inform and empower patients/caregivers as they navigate treatment access
- Identify and resolve patient specific barriers and develop action plans for resolution to allow patients/caregivers to manage their disease and treatment as recommended by their healthcare provider
- Responsible for delivery of education programs (in person and virtual) including injection education training to patients and families
- Provide care coordination for patients/caregivers working as a liaison with the Field Access Manager and Territory Manager/ Sales and our specialty pharmacy to help facilitate the reimbursement and fulfillment process
- Effectively collaborate with cross functional partners on complex patient and customer issues
- Respond to all customer inquiries, provide appropriate education and support and triage to available resources
- Maintain comprehensive understanding of regional trends (payor and customer)
- Meet documentation requirements to facilitate tracking of critical metrics
- Ensure full compliance with all corporate and industry policies and legal and regulatory requirements for all regional commercial activities
Qualifications and Skills- Bachelor's degree required, nursing, social work, dietitian, or clinical background required
- 6+ years of related experience, including supporting patients within Rare Disease
- Knowledge of insurance and payor landscape and US reimbursement process
- Prior product launch experience preferred
- Ability to work quickly and flexibly with resource constraints, exhibiting a results-drive mindset
- Ability to work both independently and collaboratively with a diverse team
- Ability to travel in the U.S. (up to 50% travel)
This role is field-based. Candidates applying must be willing and able to travel frequently and have easy access to transportation and airports.
The expected salary range for this position is $135,000 - $215,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units.
