RWC Group is seeking an experienced
Parts Manager to lead parts operations at one of our commercial truck dealership locations. As a trusted leader in heavy-duty truck sales, service, and parts across the Western US, we're looking for a results-driven professional to drive profitability, inventory optimization, and customer satisfaction in our parts department.
You'll manage a dedicated team, oversee supplier relationships, control inventory levels, and ensure the right parts are available when our customers-from owner-operators to large fleets-need them most.
Core ResponsibilitiesDepartment Leadership & Operations- Direct all aspects of parts department operations to maximize ROI and profitability
- Develop and execute the annual parts strategy, including sales forecasts, budgets, and performance targets
- Manage inventory control, purchasing, and supplier relationships to maintain optimal stock levels and reduce carrying costs
- Establish and monitor departmental KPIs (gross margin, inventory turns, customer satisfaction, on-time delivery)
Team Management- Hire, train, develop, and supervise parts department staff (counter sales, warehouse, delivery personnel)
- Conduct performance evaluations, provide coaching, and foster a culture of accountability and excellence
- Build a high-performing team that prioritizes customer service and operational efficiency
Customer & Business Growth- Drive parts sales growth through both wholesale and retail channels (internal service, external customers, fleets)
- Develop strong relationships with fleet accounts and key customers to understand their parts needs
- Coordinate with service department to ensure seamless parts availability for repairs and maintenance
- Identify opportunities to cross-sell, improve margins, and expand market share
Systems & Compliance- Utilize dealership management systems (DMS) and parts catalog software to track inventory, orders, and customer data
- Ensure accurate inventory accounting, cycle counts, and reconciliation
- Maintain compliance with OEM requirements and manufacturer metrics
- Generate and analyze reports to inform decision-making and identify trends
Required Qualifications- 5+ years of parts department management experience in an automotive, heavy truck, or related commercial vehicle dealership
- Proven leadership of parts teams with demonstrated ability to motivate and develop staff
- Strong knowledge of heavy-duty truck parts, components, and OEM specifications
- Proficiency with dealership management systems (DMS platforms preferred: CDK, Reynolds, PROCEDE, PartsPro, Paragon)
- Excellent organizational and time management skills with ability to prioritize multiple tasks in a fast-paced environment
- Strong communication skills-both verbal and written-with ability to interact effectively with customers, vendors, and team members
- High school diploma or GED (some college or vocational training preferred)
- Valid driver's license with a clean driving record
Preferred Qualifications- Experience in heavy-duty or commercial truck dealerships (Class 7 & 8 trucks)
- Familiarity with fleet account management and wholesale parts operations
- Knowledge of Caterpillar, Cummins, or other heavy-duty engine/powertrain components
- Experience with inventory forecasting and demand planning tools
- Leadership certifications or formal management training
- Background in logistics, supply chain, or procurement
- Bilingual capabilities (Spanish or other relevant languages)
What We OfferCompetitive Compensation & Benefits- Salary range: $85,000-$105,000 USD (based on experience, location, and market conditions)
- Performance-based bonus opportunities tied to departmental metrics
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) including holidays, vacation, and personal days
Professional Development- Ongoing training and certification programs
- Clear career advancement opportunities within our 20+ location network
- Access to industry conferences and professional development resources
- Mentorship from experienced leadership team
Work Environment- Stable, family-owned company with 50+ years in the industry
- Well-equipped facilities with modern technology and systems
- Professional, collaborative team culture
The Ideal Candidate- You're a strategic thinker who sees the parts department as a profit center and a competitive advantage. You have:
- Genuine passion for the commercial trucking industry
- Strong analytical skills and comfort with data-driven decision-making
- Customer-first mindset balanced with operational discipline
- Ability to work both independently and as part of a collaborative team
- Resilience and adaptability in a dynamic, customer-focused environment
- High ethical standards and commitment to compliance
