Career Area:Supply Chain and Logistics
Job Description:Our
Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
As a
Parts Inventory Collaboration (PIC) Support Lead, you will partner with Caterpillar dealers to improve service parts availability, inventory performance, and customer experience. You will serve as a trusted advisor and subject matter expert, leveraging inventory management best practices, analytics, and optimization tools to drive inventory health, reduce backorders and excess inventory, and support continuous improvement initiatives across assigned dealers.
Additional Information:- This role is located in Morton IL and does not offer relocation.
- This role is 1st shift, Monday - Friday.
- This role is 100% on-site with no opportunity for hybrid or remote schedules
- This role requires up to 25% domestic travel
What You Will Do:- Develop into the Caterpillar inventory management expert for assigned dealers by learning each dealer's business, inventory strategy, operating model, systems, and performance opportunities.
- Provide dealer-facing Parts Inventory Collaboration (PIC) support, training, and consultation to help dealers use PIC, the PIC Data Analytics Suite (DAS), and related reporting tools to manage service parts inventory more effectively.
- Support dealer transitions, new user onboarding, access requests, new store setup, stocking overrides, replenishment policy approvals, virtual planning, smart sourcing, and other PIC configuration activities.
- Analyze dealer inventory data and provide practical recommendations related to stocking, service levels, inventory turns, backorders, excess inventory, returns, local overrides, inventory investment, and customer availability.
- Lead recurring dealer Key Performance Indicator (KPI) reviews and internal stakeholder discussions focused on Territorial Dealer Availability (TDA), On Time In Full (OTIF) performance, backorders, order acceptance, emergency value, excess inventory, planned orders, and other dealer performance measures.
- Partner with dealers to identify root causes of inventory performance gaps and execute improvement actions such as targeted inventory reviews, TDA loss analysis, PIC Predictive Modeling (PPM) participation, enhanced stock multiple opportunities, Irregular Demand Prediction (IDP), Machine Parts Intelligence (MPI), STU Growth Forecast Adjustment, Automated Leading Parts Signal (ALPS) Rebuild, and other inventory optimization initiatives.
- Provide ad hoc support when dealer system issues, order file issues, missing file alerts, stock order alerts, hierarchy changes, or data synchronization concerns impact PIC processing or dealer inventory operations.
- Translate dealer feedback and support observations into improvement opportunities for PIC functionality, reporting, training materials, work instructions, and dealer-facing processes.
- Lead or support dealer training sessions, workshops, PIC mastery discussions, and value-selling activities that increase adoption of advanced PIC capabilities and inventory management best practices.
- Contribute to team projects, process improvements, reporting enhancements, Power BI dashboard development, work instructions, onboarding materials, and global PIC support initiatives.
- Communicate complex inventory management concepts, analytical findings, system behaviors, and recommended actions clearly to dealers, Collaboration Managers, PIC Support Leads, leadership, and cross-functional stakeholders.
What You Have (Basic Requirements):- Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Inventory Management - MFG: Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories of raw materials, work-in-progress and finished goods.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
What Will Set You Apart (Top Candidates Will Have): - Experience in supply chain, inventory management, logistics, aftermarket parts, dealer operations, or related business functions.
- Strong analytical and problem-solving skills with the ability to connect data, systems, and business processes to identify improvement opportunities.
- Experience using reporting, analytics, or business intelligence tools to evaluate performance and support decision-making.
- A customer-focused approach with the ability to build strong relationships and effectively partner with dealers, customers, and internal teams.
- Experience providing training, support, or consultation to help users solve problems and adopt new processes or tools.
- Ability to translate complex data and operational concepts into clear, actionable recommendations.
- Demonstrated initiative, ownership, and follow-through while managing multiple priorities in a fast-paced environment.
- Experience supporting process improvement initiatives, developing reports or dashboards, or participating in cross-functional projects.
- Familiarity with inventory optimization, order fulfillment, parts operations, or dealer inventory management concepts.
- Desire to continuously learn and develop expertise in inventory management, analytics, and Caterpillar dealer support operations.
What You Will Get:Through it all, we are
one team - creating and delivering world-class components and solutions superior to the competition. Learn more about the
Caterpillar Experience.
Summary Pay Range:$89,210.00 - $133,810.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:July 15, 2026 - July 27, 2026
