Main Duties & Responsibilities

Manages the Ring Power Parts & Service Departments in such a manner that both the company and its customers receive the maximum return on their investment.

 

Supervises Service Managers: Operates the Service Department on a profitable basis and offer best possible product support to our customer; Controls direct expenses, expense hours, and new machine service and policy allowance warranties; Answers customer requests for service in a timely manner; Assists Product Support Manager in establishing annual goals and objectives; Oversees annual establishment of department service budgets; Monitors progress of each branch monthly and counsel service managers accordingly; Assists Service Managers in establishing annual goals and objectives; Ensures warranty decisions are made promptly using established guidelines; Conducts quarterly meetings with Service Managers; Assists in resolving customer issues. Advises Product Support Manager of corrective action taken; Reviews service reports carefully to insure accuracy and complete information; Assists in maintaining a safe work environment as it relates to the service department; Directly supervises employees on the administration team; Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Supervises Parts Managers: Assists Parts Managers in establishing annual goals and objectives; Prepares progress reports to be reported to General Parts Manager quarterly; Oversees annual establishment of department parts budget; Monitors progress of each branch monthly and counsel parts managers accordingly; Establishes policies and procedures for parts department; Handles bi-annual audits to be performed at each branch to ensure compliance and reported to General Parts Manager; Conducts quarterly meetings with Parts Managers; Assists product support in establishing effective marketing programs; Assists in resolving customer issues. Advises Product Support Manager of corrective action taken.

Qualifications

15 to 20 years of experience in Parts and Service management.

Computer skills in dealer computer systems, Microsoft Office and Cat programs.

 Must be able to comprehend, speak and write the English language.

 

Must possess good interpersonal and communication skills.

 

High School Diploma or related equivalent required.

Two years of college or university or related equivalent experience preferred.

 

 

Physical Demands of the Position:

 

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

 

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (ie: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

 

O

 

Climbing

 

O

 

Balancing

 

O

 

Stooping

O

Kneeling

O

  Crouching

O

  Crawling

O

Reaching

C

  Standing

C

  Sitting

C

Walking

O

  Feeling

O

  Fingering

O

Grasping

O

  Repetitive Motion

C

  Talking

C

Hearing

 

 

 

O

O

O

Pushing

Up to 25 lbs. 

26-50 lbs.

Over 50 lbs.  

 

O

O

O

Pulling

Up to 25 lbs. 

26-50 lbs.      

Over 50 lbs.  

 

O

O

O

Lifting

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

 

Environmental Conditions of the Position:

 

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.

 

     C

 The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.

     O

The worker is subject to outside environmental conditions: No effective protection from weather.

O

 The worker is subject to both environmental conditions: Activities occur inside and outside.

O

 The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.

O

 The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

O

 The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.

O

 The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.

O

 The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.

 

O

 The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

 

O

 The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

 

O

 The worker is required to wear respirator.

 

      C

 The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).