As a Partner Success Manager, you'll support and grow relationships with our largest merchant partners. As we continue scaling at a high pace, we need someone who thrives in fast-moving environments, brings strong industry expertise, and knows how to build trusted partnerships with complex, high-value accounts.

In this role, you'll serve as the primary relationship owner for major merchants, helping drive strategy, operational success, and long-term partnership growth. You'll work cross-functionally across Operations, Product, Support, Sales, and Leadership to advocate for partner needs, solve problems quickly, and improve the overall merchant experience.

Work Location: We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically as needed.

To support our team, we offer:

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled
• A collaborative, high-growth environment where you'll work closely with talented teammates across the company

Expectations (In this role, you will):

• Own the success and growth of Mudflap's largest merchant partnerships
• Build executive-level relationships and act as a trusted strategic advisor to key partners
• Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements
• Lead complex partner conversations, business reviews, escalations, and cross-functional initiatives with urgency and ownership
• Develop scalable playbooks, processes, and operational frameworks to support a growing enterprise merchant network
• Partner closely with Product, Operations, Support, and Sales teams to remove friction and improve the partner experience
• Advocate for merchant needs internally while balancing business goals and operational scalability
• Operate with speed and adaptability in a high-growth environment where priorities evolve quickly
• Deliver thoughtful communication, reporting, and insights to both partners and internal leadership teams

Experience (What we look for):

• 5+ years of experience in Partner Success, Customer Success, Account Management, Enterprise Support, or Strategic Partnerships
• 5+ years industry expertise within fuel, trucking, or freight
• Experience managing large, complex, or enterprise-level merchant/vendor relationships
• Proven ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
• Strong analytical and operational mindset with experience leveraging metrics and data to drive decisions and partner outcomes
• Exceptional relationship-building and communication skills, including experience working with executive stakeholders
• Demonstrated ownership, urgency, and problem-solving abilities with a bias toward action
• Experience working cross-functionally to influence outcomes and improve partner operations at scale
• Highly organized with strong prioritization and project management capabilities
• Familiarity with CRM platforms (Salesforce, HubSpot) and analytics/reporting tools (Looker, Excel, SQL) is a plus

Perks and Benefits (What we offer):

• Competitive salary and equity in a high-growth startup
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The salary range for this role is $130,000 - $144,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.