Partner Experience Manager IIJoin our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you'll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.
OPPORTUNITY HAPPENS HERE - REALIZE YOURSAlongside the best and the brightest, you will regularly:
- A proactive change agent who consistently demonstrates urgency, persistance, level-headedness, and a results-oriented approach, coupled with creative and analytical thinking.
- Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.
- Implement high-level strategies to achieve project objectives.
- Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
- Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.
ESSENTIAL SKILLS FOR CREATING A LASTING IMPACTAlegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Partner Experience Manager II, these skills are essential for success:
- Abilities: Able to manage the customer lifecycle in a fast-paced, highly nuanced environment. Able to effectively communicate with a wide range of audience stakeholders-from C-suite to entry-level contacts to technical analysts.
- Experience: 2-5 years' experience in Client Service Delivery/Account Management role in a SaaS industry. 2-5 years' experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/ or Health Plans, preferred.
- Education: Bachelor's degree or equivalent education and/or work experience.
- Location: 25% in office hybrid (Boston, MA; Maitland, FL; Milwaukee, WI).
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BECAUSE WE CARE, WE OFFER:- A flexible work environment
- Competitive salaries, paid vacation, and holidays
- Robust professional development programs
- Comprehensive health, wellness, and financial packages
