Participant Services Service Delivery Analyst

Vanguard Group, Inc.

$75K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of five years related work experience.
  • Two years of project management experience preferred.
  • Preferred experience in Financial Services and specific functions.
  • Undergraduate degree or equivalent combination of training and experience required.
  • Graduate degree preferred.

Responsibilities

  • Manage projects or multiple workstreams within broader programs.
  • Develop, implement, and monitor project plans and milestones.
  • Provide insight on best practices and obstacles based on experience.
  • Communicate project status and issues to stakeholders regularly.
  • Build and maintain effective relationships with internal and external stakeholders.
  • Proactively identify and manage risks and project issues.
  • Participate in special projects and perform other duties as assigned.

Benefits

  • Collaborative work environment fostering open communication.
  • Strong emphasis on career development and growth opportunities.
  • Exposure to high-priority projects aligned with strategic initiatives.
  • Opportunity to influence key decisions across stakeholder groups.
Full Job Description
This role blends structured oversight with hands-on project leadership, ensuring key initiatives deliver against expectations while maintaining strong governance and accountability. You'll manage critical workstreams-including high-priority efforts-monitor performance against SLAs, and partner across teams to drive consistent, high-quality outcomes aligned to Vanguard's strategic priorities.

Core Responsibilities

1. Manages projects or multiple workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.

2. Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure projects are aligned with the overall company strategy and market conditions.

3. Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.

4. Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.

5. Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.

6. Participates in special projects and performs other duties as assigned.

Qualifications

  • Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and function-specific experience preferred.
  • Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.


Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

Similar Jobs

More Jobs at Vanguard Group, Inc.

More Finance & Insurance Jobs

Find similar Participant Services Service Delivery Analyst jobs: