Job Summary & Requirements

The Palliative Care Clinical Coach is a regionally focused, Ontario Health-funded role responsible for leading the implementation of palliative care priorities across hospital, community, hospice, and regional care settings. The position operates at a program and system level and functions as a clinical implementation lead and project resource, accountable for translating provincial frameworks, funding requirements, and RVH strategic direction into actionable work plans, measurable deliverables, and sustainable improvements in care delivery.

This role is directly aligned with RVH's Clinical Priorities Plan, specifically the initiative to enhance regional palliative and end-of-life care through the development of a Regional End of Life Care Program, and supports the broader organizational direction reflected in Vitally You. The position plays a key role in operationalizing a phased roadmap focused on system optimization, education and workforce development, integration of models of care, improved care coordination, and long-term program development.

A critical component of this position is contributing to and sustaining a positive, inclusive, and supportive team culture. The Clinical Coach is expected to be a strong culture contributor who actively fosters trust, collaboration, respectful engagement, and shared accountability across teams and project contributors. This includes contributing to a workplace where people feel valued, supported, and empowered to do their best work in service of patients, families, and communities.

The role requires the ability to communicate effectively with a wide range of contributors and audiences, adapting communication style, tone, and level of detail to support relationship-building, collaboration, and implementation success across clinical teams, leaders, community organizations, and provincial partners.

Equity, inclusion, and culturally responsive care are foundational to this role. The position requires a demonstrated commitment to equity-based, person-centred, trauma-informed, and culturally safe care, including the ability to work respectfully and collaboratively with First Nations, Métis, Inuit, and urban Indigenous communities and partners. The role supports care approaches that are guided by community perspectives, cultural understanding, and recognition of the impacts of historical and ongoing inequities, with the goal of improving access, trust, and care experience.

The position is a hybrid role, with the majority of work performed remotely, regular on-site presence, and occasional travel across the region. The role requires flexibility, adaptability, and the ability to work effectively across both virtual and in-person environments while maintaining strong relationships and a positive team dynamic.

This position also carries accountability for Ontario Health funding requirements, including development of co-designed work plans, documentation of activities, data tracking, and reporting to demonstrate achievement of deliverables. All work is focused on implementation, practice change, capacity building, and system integration.

Education:

I. Degree in a regulated health discipline (e.g., RN, NP, RSW or equivalent) required
II. Specialized training in palliative care (e.g., CAPCE or equivalent) required
III. Graduate degree (e.g., MScN, MSW or equivalent) considered an asset

Experience:

• Minimum 5 years progressive experience in palliative care across hospital and/or community settings
• 3-5 years of experience in program and project management, including planning, executing, and evaluating initiatives aligned with provincial frameworks and funding requirements.
• 3-5 years of demonstrated change management experience to support practice transformation, adoption of models of care, and implementation across hospital and community environments.
• 3-5 years of experience in clinical education, coaching, and facilitation, including designing and delivering education programs, mentoring interprofessional teams, and supporting competency development.
• 3-4 years of experience in quality improvement to lead initiatives focused on improving care consistency, patient experience and system integration.
• 3-5 years of strong stakeholder engagement and partnership development skills to collaborate effectively with internal teams.
• 2-3 years of experience in data collection, performance measurement, and reporting to support accountability for funded deliverables and to demonstrate program outcomes and appropriate use of funds.
• Experience leveraging existing processes, partnerships, and organizational initiatives to support effective and efficient implementation
• Experience working with diverse contributors and adapting approaches to meet a wide range of needs and environments
• Experience working with Indigenous partners and communities is considered an asset, including an understanding of culturally safe and trauma-informed approaches to care
• Demonstrated experience contributing to strategic planning and execution, including aligning initiatives with organizational priorities, translating strategy into operational plans, and supporting implementation of regional or system-level programs

Competencies:

I. Strong program and project management skills, including planning, coordination, implementation, and evaluation
II. Ability to lead system-level implementation and change initiatives aligned with organizational priorities and provincial direction
III. Advanced communication skills, including the ability to tailor messaging to diverse contributors, audiences, and environments
IV. Strong relationship-building and collaboration skills across multiple sectors and organizations
V. Ability to leverage existing systems, processes, and partnerships to support sustainable implementation
VI. Advanced coaching, facilitation, and adult education skills
VII. Ability to influence practice change and system improvement without direct authority
VIII. Analytical and data-informed decision-making capabilities
IX. Strong understanding of equity, inclusion, and culturally responsive care principles, including trauma-informed approaches
X. Ability to work respectfully and effectively with diverse communities, including Indigenous partners, recognizing the importance of cultural safety and community-informed approaches

Other:

I. Ability to develop and execute annual work plans aligned with Ontario Health funding requirements
II. Ability to travel across the region to support partner organizations
III. Proficiency with Microsoft Office and virtual collaboration tools
IV. Commitment to patient-centred, integrated care delivery

In addition to exhibiting the core values of Royal Victoria Regional Health Centre (Inspire Trust, Be Kind, Be Bold, Do Great Things, Team Up), the role is responsible for:

• Leading implementation of palliative care initiatives aligned with Ontario Health funding requirements and RVH Clinical Priorities
• Leveraging existing processes, partnerships, and aligned organizational initiatives, including work connected to RVH's Academic Health Sciences Centre and other system initiatives, to support efficient implementation and sustainable change.
• Align multiple initiatives, build on existing infrastructure, and support coordinated program advancement across the region.
• Developing and executing program work plans, milestones, and deliverables for the Regional End of Life Care Program
• Driving system-level practice change to support adoption of standardized models of care across hospital and community settings
• Leading and supporting quality improvement initiatives to address identified system gaps and improve patient outcomes
• Conducting education needs assessments and delivering training and coaching to build provider competencies
• Providing clinical coaching, mentorship, and consultation to interprofessional teams
• Facilitating collaboration and integration across hospital, community, and hospice partners
• Supporting culturally responsive and equity-informed care approaches, including collaboration with Indigenous partners
• Monitoring implementation progress and supporting data collection, performance measurement, and reporting
• Ensuring alignment of all activities with Ontario Health requirements, funding agreements, and organizational priorities

Exhibits the core values of Royal Victoria Regional Health Centre: Inspire Trust, Be Kind, Be Bold, Do Great Things, Team Up.