The PACS Administrator is responsible for the administration, support, optimization, integration, and ongoing maintenance of the organization’s Picture Archiving and Communication System (PACS), enterprise imaging platforms, and related radiology information systems. This role serves as the primary liaison between clinical operations, radiologists, imaging technologists, physicians, vendors, and Information Technology teams to ensure reliable image acquisition, storage, distribution, retrieval, and workflow efficiency across the enterprise.

The analyst will provide operational support, troubleshooting, application configuration, workflow optimization, user training, system upgrades, interface management, and vendor coordination while ensuring compliance with healthcare regulations and imaging standards.

Specific duties include, but are not limited to:

• PACS Administration & Support

  Administer and support PACS, enterprise imaging, VNA, and imaging workflow applications. Monitor system performance, uptime, storage utilization, and image routing processes. Troubleshoot and resolve application, workflow, image delivery, and user access issues. Perform root cause analysis for imaging workflow disruptions and recurring system problems. Manage user provisioning, security roles, and access controls. Coordinate software upgrades, patches, releases, and maintenance activities.

• Clinical Workflow Optimization

  Collaborate with radiologists, technologists, and operational leadership to improve imaging workflows. Analyze existing workflows and recommend system enhancements to increase efficiency and productivity. Configure worklists, hanging protocols, routing rules, reporting workflows, and image lifecycle management processes. Participate in enterprise imaging and radiology transformation initiatives.

• Systems Integration

  Support and maintain integration between PACS, RIS, EMR/EHR, VNA, modality systems, and third-party applications. Troubleshoot HL7, DICOM, FHIR, and interface-related issues. Validate image and data integrity across interconnected systems. Assist with onboarding new imaging centers, modalities, and clinical partners.

• Vendor & Project Management

  Coordinate with vendors regarding support cases, upgrades, implementations, and issue resolution. Participate in PACS migrations, data conversions, cloud imaging initiatives, and technology deployments.

  Support project planning, testing, documentation, and go-live activities. Manage service tickets and escalate issues appropriately.

• Data Integrity & Compliance

  Ensure imaging studies, patient demographics, and clinical information are accurately maintained. Support HIPAA, HITECH, Joint Commission, and organizational compliance requirements. Monitor data quality, image retention, disaster recovery, and business continuity processes. Participate in audits and regulatory reviews as required.

• Training & Documentation

  Develop and maintain application documentation, procedures, and support materials. Provide training and support to radiologists, technologists, physicians, and operational staff. Create knowledge base articles and workflow documentation. Participate in after-hours support and on-call rotation as required.

Position Requirements:

• Bachelor's Degree or Equivalent Experience in IT, Healthcare Informatics, Radiologic Technology, Healthcare Administration, or related field

• 5+ years supporting PACS, RIS, Enterprise Imaging, VNA, or related healthcare imaging systems.

• Experience supporting radiology operations in a healthcare environment.

• Experience troubleshooting application, workflow, and interface issues.

• Familiarity with imaging modalities including CT, MRI, Ultrasound, Nuclear Medicine, Mammography, PET/CT, and X-Ray.

• Experience with eRAD

• Strong understanding of: DICOM and DICOM Routing, HL7, PACS Architecture, RIS Workflows, Enterprise Imaging, Vendor Neutral Archives (VNA), Image Exchange Platforms, Active Directory and User Access Management, Windows Server environments, SQL query fundamentals

• Strong analytical and troubleshooting skills

• Excellent customer service orientation

• Ability to prioritize multiple tasks simultaneously

• Strong communication and documentation skills

• Ability to work independently and collaboratively

• Project coordination and implementation experience

• Process improvement mindset

• Attention to detail and data accuracy

Physical Requirements:

More than 50% of the time:

• Sit, stand, walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.

• Climb and balance.

• Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).