Time Type: Full time
Department: PACE Referral & Communication
All Locations: 300 Ocean Avenue - Revere
Position Summary: The PACE Referral and Communications Manager is responsible for leading and managing the referral, communications, and call center functions within a PACE (Program of All-Inclusive Care for the Elderly) organization. The role focuses on ensuring efficient participant referrals, effective communication among care teams and stakeholders, and optimal use of organizational resources.
Key Responsibilities- Manage and oversee the PACE Referrals and Communications Department and its staff.
- Supervise the PACE referral process from intake through coordination with care teams.
- Lead the PACE Call Center, ensuring high-quality customer service and communication.
- Collaborate with Interdisciplinary Teams (IDTs), PACE Centers, participants, caregivers, and external vendors to ensure seamless coordination of services.
- Work closely with transportation scheduling staff to maximize operational efficiency and resource utilization.
- Develop, implement, monitor, and revise protocols for centralized call management.
- Partner with Center Managers and Center Secretaries to improve communication workflows and operational effectiveness.
- Ensure timely, accurate, and professional communication across departments and with external stakeholders.
Core Skills and Competencies- Leadership and team management
- Referral and care coordination
- Call center operations management
- Process improvement and protocol development
- Cross-functional collaboration
- Customer service and stakeholder communication
- Healthcare operations and resource management
Salary: Starting at $89,440 up to $137,280 based on experience The role serves as the central leader for referral management and communications, ensuring that participants, caregivers, care teams, and external partners receive coordinated, efficient, and responsive support while maintaining high operational standards across the PACE program.
