Overnight ECC Supervisor - Sign-on BonusQuality medicine starts with happy team members.Responsibilities and DutiesTechnical Skills, Leadership, and Problem Solving:- Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
- Provide professional, efficient, quality medical care and exceptional service to clients while maintaining maximum productivity.
- Ensure training is aligned with hospital protocols/policies and state regulations.
- Lead training session on clinical skills, emergency care, anesthesia, and diagnostics.
- Provide technical assistance and support to the veterinary team during emergency procedures.
- Act as a resource for troubleshooting complex cases, technician procedures, and equipment use.
- Ensure clinical competency technicians and assistants, providing hands-on training in areas such as anesthesia, patient monitoring, diagnostics, and emergency interventions.
- Oversee daily flow of ER and assign trained staff to cases to help make the day run smoothly with coordination with the ER doctor for the day.
- Enforce team member lunch breaks while keeping the flow of the ER moving.
- Ensure exemplary patient and client care is being provided.
- Maintain accurate records of team member skills lists, RECOVER and Fear Free certification, and online training to ensure all team members are participating and are being completed.
- Clearly communicate staffing shortages or callouts to team members.
- Provide ER training to both existing and new team members.
- Report training progress and performance outcomes to hospital leadership.
- Ensure established ER and ICU hospital protocols are being followed.
- Assist with de-escalation in the event of an upset client in the ER/ICU department.
- Restrain patients utilizing fear-free techniques.
- Create and maintain patient medical records and documentation.
- Obtain and prepare various samples including blood, urine, and fecal samples for diagnostic testing.
- Perform laboratory tests on samples using in-house IDEXX laboratory machines.
- Fill controlled and non-controlled prescriptions medications following Washington State laws.
- Administer medications in various routes following the Five Rights of Medication Administration.
- Instruct team members on various types of venipuncture such as intravenous catheters, central lines, sampling lines, and blood draws in the ER.
- Follow sedation and anesthesia protocols.
- Perform CPR following RECOVER guidelines.
- Perform advanced skills such as nasogastric tube, central line, nasal cannula and PICC line placement.
- Administer and monitor all transfusions.
- Perform ultrasound guided cystocentesis.
- Demonstrate critical thinking skills in a fast-paced ER environment.
- Monitor critical patients in an ER setting.
- Perform accurate medical math calculations of CRIs, injections, and medications.
- Ensure patient cleanliness.
- Maintain and monitor patient chest tubes and surgical drains.
- Maintain proper documentation using Cornerstone and Instinct.
- Monitor hospitalized patients for changes in vitals or mentation, notifying the DVM immediately.
- Enteral and parenteral medication administration.
- Support a practice environment that promotes collaboration and teamwork and ensure the delivery of quality, compassionate, effective, and efficient health care to pets.
- Comply with all practice policies, quality assurance guidelines, and standards of care.
- Assist in finding shift coverage if a callout occurs on shift.
- Communicate effectively with clinicians, hospital leadership, and staff.
- Assist department staff with daily, weekly, and monthly checklists.
- Assist with department inventory management.
- Collaborate with Technician Manager, ECC Supervisors, and ICU Supervisors.
- Adhere to all hospital protocols and policies.
- Assist in creating solutions to ER specific patient safety reports.
- Perform other duties or projects as requested by the Hospital Administrator and Medical Director.
- Eligible for overtime LVT shifts when authorized by the Hospital Administrator.
- Check your email daily, at the minimum at the start and end of your shift. Respond to important/critical messages promptly when on shift.
- Make call backs, answer messages from emails, phone calls, and CSRs. Log all communications in Cornerstone (verbal and written).
Quality Assurance and Maintenance:- Assist with implementing all ER standard operating procedures (SOPs) in cooperation with the ER/ICU Department Head and the hospital leadership team.
- Assist Hospital Administrator and Department Head in overseeing quality assurance and maintain related records according to established policies/procedures.
Supervision and Support:- Support in leadership skills will be provided by the Hospital Administrator.
- Attend regular meetings with the ER/ICU Department Head and service DVMs as well as leadership meetings, team meetings, ICU rounds, and other meetings as requested.
- In addition to the ER/ICU Department Head, provide day-to=day support for the team and facilitate/understand when escalation to the Hospital Administrator or others is necessary.
- Assist the ER/ICU Department Head, service doctors, and service staff with instruction of technical skills, safety protocols, and basic procedures to interns and externs.
- Liaise between the department and other hospital staff when needed.
- Where necessary (e.g. performance meeting, HR concerns) develop and maintain a written account of all conversations. Provide feedback and documentation to the Hospital Leadership Team.
- Assist with team member reviews and team member check-ins in conjunction with the Hospital Administrator as requested.
Management of Staff:- Provide feedback to Hospital Administrator and ER/ICU Department Head in relation to department staff.
- Participate in team member evaluations or performance discussions when requested by the Hospital Administrator.
- Assist service DVMs in the training of staff and implement SOPs.
- Communicate effectively with staff, doctors, and hospital leadership.
- Encourage positive, solution-based conversations and discourage negative unproductive talk amongst team members.
Development:- Maintain current knowledge and certification.
- Identify learning needs in self and initiate actions to address these education needs.
- Use resources available for learning.
- Depending upon certification agency, year of certification, and mandatory requirement, attend or complete continuing education activities to maintain certification.
Teamwork and Performance Improvement:- Take direction, follow verbal and written instructions, and understand that not all instructions are found in a SOP.
- Be flexible with changes to protocols and procedures as well as duty assignments.
- Demonstrate collaborative and respectful behavior.
- Collaborate with all team members to achieve goals.
- Contribute to a positive work environment.
- Exemplify core values and encourage all team members to do so.
- Demonstrate flexibility and willingness to change.
- Make appropriate decisions using sound judgement.
- Respect confidentiality of conversations and sensitive information shared within the leadership team and meetings.
- Respond appropriately in emergent situations that may arise in the hospital environment.
- Multitask and perform multiple duties accurately and efficiently.
- Be punctual to shifts and use downtime appropriately.
Qualifications:Education:
- Associate degree from a two-year veterinary technology program with accreditation from the American Veterinary Medicine Association (AVMA)
Professional Licenses/Certifications:
- Successful completion of the Veterinary Technician National Examination (administered by the American Association of Veterinary State Boards (AAVSB) when required by the state).
- Current Washington State Veterinary Technician License with credential in good standing required.
- Required to be RECOVER certified.
- Required to be Fear-Free certified.
Knowledge, Skills and Abilities:- Ability to handle and maintain sensitive and confidential information with discretion.
- Knowledge of veterinary hospital practices and procedures.
- Strong organizational and time management skills including managing multiple priorities.
- Strong attention to detail and high level of accuracy.
- Interact with a variety of clients and employees in a professional, caring, compassionate, and tactful manner.
- Knowledge of the generic and brand names, common uses, and side effects of drugs utilized in a veterinary practice.
- Knowledge of medical equipment and terminology.
- Basic proficiency with a variety of computer programs including Microsoft.
- Outlook, Word, Excel, and Practice Management software (PIMS).
- Basic written, verbal, and active listening communication skills with a customer oriented approach.
- Basic analytical, critical thinking, judgement, and problem-solving skills.
- Understanding of physiology and pharmacology to give appropriate patient care.
- Ability to work in a changing environment.
- Ability to communicate clearly and calmly in stressful situations.
Schedule:- 12-hour shifts
- 10-hour shifts
Shift Differential:- Monday-Friday differential between 7pm-7am: $1.50/hour
- Saturday and Sunday differential between 7am-7pm: $1.50/hour
- Saturday and Sunday differential between 7pm-7am: $3.00/hour
Pay Range:Compensation Range
$40-$42 USD
