RH

Outlet Operations Leader

RH • $75K — $95K *
Pleasanton, CA 94566In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2+ years of leadership experience in retail, preferably in home furnishings
  • Exceptional analytical, problem-solving, and decision-making skills
  • Proficient in Mac operating systems, iOS devices, Microsoft Office, and Google applications
  • Experienced with inventory management systems and processes
  • Adaptable and resilient with a solutions-focused approach to change
  • Flexible to work a dynamic schedule across all operational hours

Responsibilities

  • Train the stock team on safety protocols and inventory policies
  • Oversee receipt, processing, and transition of merchandise from truck to sales floor
  • Safeguard inventory integrity through accurate tagging and monitoring metrics
  • Direct product release to third-party partners and customers
  • Authorize and manage product destruction for out of stock items
  • Ensure customer interactions reflect company service standards
Full Job Description
RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

YOUR RESPONSIBILITIES

  • Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
  • Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
  • Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
  • Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
  • Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
  • Ensure operational interactions with customers and delivery partners reflect company service standards


OUR REQUIREMENTS

  • 2+ years of leadership experience in retail, preferably in home furnishings
  • Exceptional analytical, problem-solving and decision-making skills
  • Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
  • Experience in Inventory management systems and processes
  • Adaptable and resilient, with a solutions-focused approach to change and challenges
  • Flexibility to work a dynamic schedule across all operational hours


PHYSICAL REQUIREMENTS

  • Lift and move items in excess of 100 lbs., using proper equipment and safety techniques
  • Maneuver throughout the sales floor and stockroom
  • Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing

About RH

RH (formerly Restoration Hardware) is a luxury home furnishings retailer that offers furniture, lighting, textiles, bathware, decor, and outdoor products. The company operates through its retail galleries, source books, and websites. RH's products are designed to appeal to affluent consumers who are interested in high-end, modern home decor. The company has been expanding its product offerings and store footprint in recent years, and has also launched a hospitality business that includes restaurants and boutique hotels.
Learn more about RH
Size
5,700 employees
Market Cap
$6.1 billion
Industry
Retail & Consumer Goods
Net Income
$210 million
5 Year Trend
+12%
Revenue
$2.7 billion
NASDAQ
RH
* Ladders Estimates

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