Advocate Health Care

Outcome Specialist

Advocate Health Care • $79K — $118K *
Wake Forest, NC 27587In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's degree in Business, Nursing, Health Care Administration or related field required.
  • 3 years of experience in a healthcare provider organization required.
  • Demonstrated leadership/management experience required.
  • Preferred clinical experience, RN or other clinical licensure.
  • Preferred 2 years' project management experience. Certification in healthcare quality or patient safety preferred.

Responsibilities

  • Identify and research innovative techniques and services for implementation.
  • Implement operational performance improvement projects aligned with organizational values.
  • Ensure collaboration and integration across departments and services.
  • Manage ongoing programs, ensuring compliance with care standards and operational efficiency.
  • Identify and implement patient care processes to optimize resource utilization.
  • Develop and implement educational programs for staff and community to improve patient care.
  • Serve as a clinical expert, enhancing patient care efficiency and cost-effectiveness.

Benefits

  • Day 1 health coverage options with copay or HSA-eligible plans available.
  • Accrue up to 25 days of PTO per year for various personal needs.
  • Paid parental leave of 6 weeks for birthing mothers and 4 weeks for other parents.
  • Employer contributes up to 7% towards retirement plans.
  • Education reimbursement up to $2,500/year for bachelor's and $5,000/year for graduate degrees.
Full Job Description
Department:

10920 Enterprise Corporate - Quality Wake Area

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday, 8:00am - 5:00pm

Pay Range:
$38.20 - $57.30

Position Highlights:
  • Location: Winston Salem, North Carolina
  • Full Time


What We Offer:
  • Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
  • Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
  • Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
  • Retirement: Up to 7% employer-paid retirement contributions
  • Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree.


What You'll Need:
  • Master's degree in business, Nursing or Health Care Administration or a related field required with three years' experience in a healthcare provider organization.
  • Demonstrated leadership/management experience required.


What We'd Like You to Have:
  • Clinical experience preferred.
  • Two years' project management experience preferred.
  • Demonstrates ability to lead and facilitate projects and teams.
  • RN or other clinical licensure preferred
  • Certification in health care quality, patient safety or related regular entity preferred.


What You'll Do:
  • Identifies and researches innovative techniques /services and outlines the necessary steps to implement changes.
  • Responsible for the implementation of operational performance improvement projects for the Program and aligns with the overall vision and values.
  • Ensures collaboration and integration of operations with other departmental and MSK services.
  • Responsible for the ongoing program management across the continuum and locations, measures compliance with recognized standards of care and achieves operational efficiency, patient satisfaction, quality outcomes, and operational performance goals.
  • Identifying and implementing patient care processes and protocols to promote appropriate utilization of resources.
  • Participates in identifying needs, planning, developing and implementing educational programs for staff, patients, families and/or community groups to improve the care of patients.
  • Promotes and develops personal and professional growth, maintaining professional and clinical knowledge; attends continuing education and in-services as needed. Maintains professional and clinical knowledge, acting as a resource to others.
  • Serves as a clinical expert and resource assisting with care for the complex and/or highly specialized patient care situations, seeking processes to reduce length of stay, cost per patient day, and other patient care efficiencies. Assists institutional financial and operational leaders to develop and implement key projects associated with the service to include, but not limited to: Financial Bundles, Quality Bundles and Patient Satisfaction.
  • Evaluation of new products, improving processes, promoting quality and safety and patient satisfaction.
  • Collects, analyzes, and reports quality data to the orthopaedic department, health system committees, task forces as well as accreditation programs.
  • Pursues and maintains pertinent quality certifications by overseeing adherence of quality standards and protocols as well as reporting required metrics. (JCAHO and AJRR)


Skills/Qualifications:
  • Strong oral and written communication skills with ability to adapt to different audiences.
  • Experience and/or training in process management and process/performance improvement methodologies.
  • Demonstrates use of evidence-based practice to effect quality improvement.
  • Strong time management and multi-tasking skills with ability to prioritize tasks/goals in a timely manner.
  • Effective, strong presentation skills.
  • Strong problem solving, team building and facilitation skills.
  • Knowledge and skill in using computer and network systems with strong background in Microsoft Office programs.
  • Strong analytical and quantitative skills.
  • Solid business writing skill.


Where You'll Work:
  • Possible exposure to infections and contagious diseases
  • Occasionally subject to irregular hours
  • Subject to many interruptions
  • Occasional pressure due to multiple calls and inquires.
  • Potential remote role with some in person meetings requested.


About Advocate Health Care

Advocate Health Care is a not-for-profit, faith-based health system providing comprehensive health care services to the people of Illinois. The organization is the largest fully integrated health care delivery system in Illinois, with more than 500 sites of care and 12 hospitals, including two of the nation’s 100 Top Hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), three Level II trauma centers, one of the area’s largest home health and hospice companies and one of the region’s largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $1.6 billion in charitable care and services to communities across Chicagoland and Central Illinois in 2019.
Learn more about Advocate Health Care
Size
75,000 employees
Industry
Healthcare
Founded
1976
* Ladders Estimates

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