The OSP Manager will perform critical tasks that ensure quality installation and upgrades of the fiber network. This position reports to the Project Manager.
SUPERVISORY RESPONSIBILITIES
- Recruits, interviews, hires, and trains new staff
- Oversees the daily workflow of the department
- Oversees Time and Attendance duties, e.g., approving timecards
- Provides constructive and timely performance evaluations
- Provides Management direction and counseling
- Handles discipline and termination of employees in accordance with company policy
MAJOR DUTIES AND RESPONSIBILITIES
- Prepare or oversee the design of the Outside Plant Fiber Network from beginning with Design through to a fully constructible job package to final As-Built completion in associated inventory systems
- Solicit, negotiate, and award installation jobs
- Manage the project materials procurement cycle
- Monitor installation subcontractor performance in accordance with:
- SoW, Schedule, Budget, and Quality
- Prepare and submit status reports to customer and management
- Support field and network engineers during testing phase as required
- Handle distribution of work assignments, develop project completion dates, review and redline work prints
- Client support and development including completion of job status tracking reports, client meetings and business development
- Assist Project Manager with coordination and execution of surveys, design reviews, and close-out packages
- Review project tracking reports to determine if projects are within budget and hitting targets
- Preparation of reports in response to queries from the finance department
- Prepare and update network documentation based on changes in network topology
- Program manage OSP schedules, costs, and performance
KNOWLEDGE, SKILLS, and ABILITIES
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Basic knowledge of fiber optic theory which includes fiber loss, connector types, and the different types of fibers
- Full knowledge of operating fiber optic splicing equipment
- Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports
- Demonstrated ability to use and care for fiber optic test equipment, ruby light, power meter, and OTDR and document test results accurately
- Ability to manage remote teams to complete designated amount of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
- Ability to climb and work at elevations (e. g. , from ladders, poles, lift trucks) exceeding 18 feet
- Ability to work in confined spaces (e. g. , crawl spaces, utility holes)
- Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 70 pounds
- Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)
- When working aloft, employee's weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer
- Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
- Demonstrated sound judgment and decision making
- Critical thinking and complex problem solving
- Reporting and prioritizing workloads
- Handling multiple projects and deadlines in a fast-paced environment
- Maintaining organized and accurate records
- Working independently with minimal supervision
- Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets
- Knowledge of basic mathematics
- Bend/squat/kneel/stand frequently
- Safely using weight-bearing equipment (such as safety harness and ladders) within the maximum weight limitations of that equipment
- Demonstrating a high level of maturity and leadership
- Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change
- Ability to pass pre-employment screenings (motor vehicle, drug, and background)
EDUCATION and EXPERIENCE
- Bachelor's Degree or equivalent work experience
- Valid Driver's license with satisfactory driving record
- 3-5+ years of operations management experience installing and maintaining fiber optic products and services
- 2-4+ years managerial experience of small, remote, field based teams
- Certified Fiber Optic Technician certification preferred
WORKING CONDITIONS
- May be required to work long and unpredictable hours including weekends
- Working outdoors in all types of weather
- Exposure to dust, fluctuating temperatures, and periodic high noise levels
