TeleTech

Organizational Transformation & Change Specialist

TeleTech$55K — $126K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of relevant experience in organizational design, change management, and process improvement.
  • 3+ years of experience leading client-facing workshops related to organizational transformation.
  • Previous experience in a consulting firm or with a defense contractor.
  • Ability to attend meetings at client sites in Chantilly, VA.
  • Willingness to travel up to 25% of the time, which may facilitate wider client engagement.
  • TS/SCI clearance is mandatory for this role.
  • Bachelor's degree is required, ensuring a foundational level of education.

Responsibilities

  • Assess and improve organizational design and processes for various clients.
  • Facilitate workshops that engage clients in change management discussions.
  • Provide strategic insights to drive organizational performance.
  • Identify and analyze areas for process optimization and innovation.
  • Lead initiatives to enhance current Space capabilities and service quality.
  • Connect with internal stakeholders to support business development and pipeline management.
  • Execute sales efforts to generate new revenue opportunities through client engagement.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Financial and retirement benefits to support long-term security.
  • Paid leave and professional development opportunities.
  • Tuition assistance for continued education.
  • Work-life balance programs and dependent care support.
  • Employee recognition awards for outstanding performance.
Full Job Description
Organizational Transformation & Change Specialist
The Opportunity:

Whether it's optimizing a business process, designing a new organizational model, or managing the associated change, organizational transformation comes down to one thing: learning how an organization works and making it better. Although many companies know where they want to go, getting there can be a challenge. Thankfully, you'll improve the systems that move entire organizations forward. That's why we're looking for a specialist like you who can help identify long-term goals and support the design of the processes and structures needed to achieve them.

This is an opportunity to create effectiveness for Space clients. As an Organizational Design, Change Management, Process Improvement, or Strategic Planning practitioner, you'll use your expertise to assess how changes will impact business design and processes to drive organizational strategy. From unrealized potential to systemic challenges, you'll provide your client with a holistic view of their organization to transform their practices for the better. Your work will drive improvements to current Space capabilities through process standardization, innovative technical solutions, and improved service quality, while also unearthing new areas for optimization.

You also may have dedicated leadership responsibilities, including unearthing new areas for optimization. These areas may sometimes be clear and other times opaque. It may be your job to connect with the right internal parties, drive capture progress, manage and report out on the pipeline, and execute sales that generate net new revenue. This will involve frequent client engagement in addition to company-internal capability demonstrations to create demand within existing teams.

Join us. The world can't wait.

You Have:
  • 7+ years of experience leveraging fundamental models and frameworks to deliver organizational design, change management, process improvement, organizational performance management, or strategic planning capabilities
  • 3+ years of experience facilitating organizational design, change management, process improvement, or strategic planning client-facing workshops
  • Experience at a consulting firm or with a defense contractor
  • Ability to attend client site meetings in Chantilly, VA
  • Ability to travel up to 25% of the time
  • TS/SCI clearance
  • Bachelor's degree


Nice If You Have:
  • Experience supporting business development efforts
  • Experience serving in, with, or as contract support to the Space Force, Air Force, or USSPACECOM
  • Experience supporting the acquisition of defense programs
  • Knowledge of military applications of Space
  • Master's degree
  • Organizational Design, Change Management, Process Improvement, or Strategic Planning Certifications


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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