TeleTech

Organizational Transformation and Change Specialist

TeleTech$77K — $176K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in organizational change management or related fields
  • Proficient in facilitating meetings and conducting training sessions
  • Skilled in stakeholder engagement and executive communications
  • Experienced with Microsoft Office Suite, especially PowerPoint and Excel
  • Familiarity with change management methodologies like Prosci or ADKAR
  • Ability to customize messaging for diverse audiences
  • Strong capacity to handle multiple priorities in dynamic environments
  • Bachelor's degree in a relevant field

Responsibilities

  • Develop and execute change management strategies that align with client goals
  • Conduct assessments to evaluate stakeholder impact and organizational readiness
  • Create effective communication strategies to enhance engagement during change
  • Design and lead workshops and training for various stakeholders
  • Produce essential change management materials such as training guides and metrics
  • Collaborate with project and technical teams to ensure seamless change integration
  • Monitor and report on adoption rates and overall change program effectiveness

Benefits

  • Comprehensive health and life insurance
  • Retirement plans with financial security
  • Paid leave for work-life balance
  • Professional development opportunities
  • Tuition assistance for continued education
  • Recognition awards for outstanding performance
  • Flexible work-life programs including dependent care support
Full Job Description
Organizational Transformation and Change Specialist
The Opportunity:

Organizations are constantly evolving to meet new missions, adopt emerging technologies, and improve the way they deliver value. Successfully navigating change requires more than implementing new processes- it requires engaging stakeholders, driving adoption, and ensuring people are prepared to embrace new ways of working.

As an Organization and Change specialist, you'll partner with clients and cross-functional teams to develop and execute change management strategies that support organizational transformation. You'll help assess organizational readiness, identify stakeholder impacts, create communications and training plans, and measure adoption to ensure successful implementation of strategic initiatives.

What You'll Work On
  • Develop and implement organization change management strategies aligned with client objectives.
  • Conduct stakeholder analyses, change impact assessments, and organizational readiness assessments.
  • Build and execute communication plans to increase awareness, understanding, and engagement throughout the change lifecycle.
  • Design and facilitate workshops, training sessions, and leadership engagements.
  • Develop change management deliverables including communication plans, stakeholder engagement plans, training materials, and adoption metrics.
  • Partner with project managers, technical teams, and client leadership to integrate change management into overall project execution.
  • Track and report change adoption metrics, organizational readiness, and overall program effectiveness using dashboards and reporting tools.
  • Identify organizational risks and develop mitigation strategies to improve adoption and sustainment.
  • Support business process improvement and organizational transformation initiatives.


You Have:
  • Experience supporting organizational change management, transformation, or business process improvement initiatives
  • Experience facilitating meetings, workshops, and training sessions
  • Experience conducting stakeholder engagement and executive communications
  • Experience using Microsoft Office Suite, including PowerPoint, Excel, and Teams
  • Knowledge of change management methodologies such as Prosci or ADKAR
  • Ability to tailor messaging to broad audiences
  • Ability to manage multiple priorities in a fast-paced environment
  • Bachelor's degree


Nice If You Have:
  • Experience supporting federal government programs
  • Experience with Agile project management methodologies
  • Experience developing Power BI or Tableau dashboards to measure adoption and program performance
  • Experience with SharePoint, Jira, or Confluence
  • Possession of strong written and verbal communication skills
  • Prosci Change Practitioner, PMP, Agile, or Lean Six Sigma certifications


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

Similar Jobs

More Jobs at TeleTech

  • TeleTech
    Data Analyst
    $61K — $141K *
    Dayton, OH 45424 (Montgomery County)
    Information Technology
    In-Person
  • Software Architect, Lead
    $112K — $257K *
    Lexington Park, MD 20653 (Saint Marys County)
    Aerospace & Defense
    In-Person
  • TeleTech
    C5ISRT Intelligence Analyst
    $62K — $141K *
    Washington, DC 20011 (District Of Columbia County)
    Aerospace & Defense
    In-Person
  • TeleTech
    Air Defense Control SME
    $86K — $198K *
    Stafford, VA 22554 (Stafford County)
    Aerospace & Defense
    In-Person
  • TeleTech
    All-Source Intelligence Analyst
    $62K — $141K *
    Washington, DC 20011 (District Of Columbia County)
    Aerospace & Defense
    In-Person

More Business Services Jobs

Find similar Organizational Transformation and Change Specialist jobs: