POSITION SUMMARY:The Organizational Change Management (OCM) Director serves as the primary Ardent lead for OCM and Training across the Workday ERP program. This role partners closely with Deloitte to ensure all change management strategy, deliverables, and execution remain aligned to Ardent priorities, culture, and program timeline.
This individual is responsible for driving enterprise readiness, ensuring appropriate engagement across business and functional teams, and holding both internal stakeholders and the system integrator accountable for successful adoption. The role ensures that while change management deliverables are supported by the system integrator, Ardent retains ownership of change execution, leadership engagement, communications, and training sustainability.
Responsibilities- Owns the overall change management and training strategy for the Workday program, ensuring alignment with Ardent's business operations and program objectives.
- Oversees scope, timelines, quality, and integration of all change-related deliverables produced with the system integrator.
- Ensures creation and alignment of key deliverables including stakeholder analysis, impact assessments, change strategy, communications plans, and training strategy.
- Confirms all change outputs are actionable, accurate, and support operational readiness and adoption across Ardent.
- Identifies, tracks, and escalates change-related risks, gaps, and dependencies through program governance.
- Maintains the enterprise change impact tracker and ensure impacts are understood across all stakeholder groups.
- Secures active participation from HR, Finance, Supply Chain, IT, Audit, Compliance, Legal, and other operational leaders and SMEs.
- Ensures change management is embedded in design, testing, cutover, deployment, and hypercare activities.
- Conducts readiness assessments, develop mitigation plans, and track adoption indicators to ensure the organization is prepared for go-live.
- Builds and manages the Change Network and Super User community, ensuring leaders facilitate engagement and cascade communications.
- Partners with internal communications to develop, review, approve, and distribute messaging that clearly explains what is changing, when, and why.
- Ensures visible executive sponsorship, reinforce leader-led change expectations, and provide an independent perspective to balance Ardent and SI recommendations.
QualificationsJob Requirements:
- Bachelor's degree in Business Administration, Information Systems or related field of study.
- 8+ years of experience in Organizational Change Management, preferably within ERP or large scale transformation programs.
- Experience partnering with system integrators in a client side leadership role.
- Strong communication, facilitation, and stakeholder management skills.
- Strong understanding of change management frameworks such as ADKAR and enterprise adoption strategies.
Proven ability to drive executive level engagement and cross functional alignment.
Preferred Job Requirements:
- Experience in healthcare or similarly complex regulated environments.
- Experience supporting Workday implementations.
- Experience in healthcare systems or multi entity organizations.
Experience building and leading change networks or super user programs.
Familiarity with training strategy development and enterprise learning models. - Background in consulting or large scale transformation programs.
