Join our Order Processing Services team as a Senior Assistant and become the backbone of seamless customer order fulfillment.The Order Processing Specialist is responsible for ensuring the accurate, timely, and compliant execution of customer orders throughout the order fulfillment lifecycle. This role supports manufacturing operations by coordinating order planning, maintaining system data integrity, and ensuring alignment with production schedules and plant capacity.

The position partners with Engineering, Planning, Manufacturing, Logistics, and Customer Service to support on-time delivery, operational efficiency, and continuous improvement while delivering a high level of customer service.

What Will You Do?

• Manage the end-to-end execution of customer orders, ensuring accuracy, compliance, and timely completion throughout the order lifecycle.
• Review, validate, and maintain customer order information to ensure data integrity and accuracy.
• Schedule customer orders based on production lead times, plant capacity, and customer requirements.
• Monitor order milestones and maintain accurate status updates in SAP, Symmetry, and other business systems.
• Coordinate engineering activities to support customer commitments and project timelines.
• Maintain accurate customer ship dates and align them with production schedules.
• Utilize capacity planning tools to support production balancing and level loading.
• Monitor daily order queues, prioritize workload, and proactively resolve planning issues.
• Process customer order authorizations within established service-level expectations.
• Coordinate cross-functional resolution of customer complaints and communicate updates as needed.
• Escalate order risks, scheduling conflicts, capacity constraints, and other issues that may impact delivery commitments.
• Maintain accurate documentation related to customer orders, engineering activities, and authorizations.
• Collaborate with Engineering, Manufacturing, Planning, Logistics, Customer Service, and other stakeholders to ensure successful order fulfillment.
• Identify process improvement opportunities and support continuous improvement initiatives.

What Qualifications Will Make You Successful in This Role?

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Experience in order management, production planning, supply chain, or manufacturing operations within a fast-paced manufacturing environment.
• Hands-on experience with SAP ERP and advanced proficiency in Microsoft Excel.
• Strong ability to manage multiple priorities, meet deadlines, and thrive in a high-volume environment.
• Self-driven with the ability to work independently, exercise sound judgment, and take ownership of responsibilities.
• Proactive problem solver with the ability to anticipate issues and implement effective solutions.
• Strong analytical, critical thinking, and decision-making skills.
• Excellent organizational skills with a high level of attention to detail and data accuracy.
• Ability to quickly learn new systems, processes, and business requirements.
• Strong verbal and written communication skills with the ability to collaborate across cross-functional teams.
• Customer-focused mindset with a sense of urgency, accountability, and ownership.
• Passion for continuous improvement and operational excellence.

Ready to power exceptional order experiences? We'd love to meet you - apply now!

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

You must submit an online application to be considered for any position with us. This position will be posted until filled.