Barry-Wehmiller Companies, Inc.

Order Management Leader- Concrete Accessories

Barry-Wehmiller Companies, Inc. • $90K — $120K *
US-AnywhereRemote in United States
Manufacturing & Automotive
5 - 7 years of experience
4 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, Customer Service, Communications, or related field
  • 5+ years of experience in customer service leadership in manufacturing or service-based industries
  • Strong leadership skills to manage high-performing teams
  • Excellent problem-solving, communication, and conflict-resolution skills
  • Experience with CRM systems and service improvement initiatives
  • Ability to develop customer service policies and training programs

Responsibilities

  • Document current commercial operation processes across the accessories division
  • Build and implement standardized processes to enhance customer experience and efficiency
  • Oversee quoting, estimating, and technical drawing workflows
  • Manage inside sales functions to drive customer prospecting and qualification
  • Monitor team's activities and assist in closing sales opportunities
  • Drive CRM and ERP use for accurate customer interaction logging
  • Address complex customer issues and develop proactive service strategies

Benefits

  • Opportunity to lead and make a significant impact in a high-stakes position
  • Collaborative work environment with cross-functional teams
  • Focus on professional development and team management
  • Emphasis on process improvement and efficiency
  • Engagement with both inside and external sales teams to enhance customer relationships
Full Job Description
Job Description:

The Customer Operations and Inside Sales Leader will drive the strategic standardization and optimization of commercial operations across the accessories division. This high-impact role oversees the tactical pre- and post-sales lifecycle, managing project quoting, drawing workflows, inside sales generation, and comprehensive customer service operations. The leader will partner cross-functionally to consolidate order management, eliminate operational silos, and deliver an exceptional customer experience to build a scalable foundation for future growth.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Development and Implementation of Consolidated Processes:
  • Work with the team to document current commercial operation processes across the accessories division.
  • Build and implement scalable standardized processes that
    Simplify and enhance the customer experience
    Improve efficiency and communication
    Facilitate growth and the integration of new product lines

Quoting and Inside Sales
  • Oversee the quoting, estimating, and technical drawing workflows
  • Build and manage an inside sales function to prospect, qualify potential customers and drive sales
  • Develop and implement remote sales strategies, campaigns, and scripts to increase lead conversion rates
  • Coordinate with external sales to manage existing customers and hand off qualified leads
  • Monitor the team's activity, provide guidance on opportunities, and assist in closing

Customer Service:
  • Drive CRM and ERP use and high data quality, ensuring detailed logging of customer interactions, accurate order entry, proper inventory allocation, and clean reporting
  • Establish and monitor key performance indicators (KPIs) for customer service effectiveness
  • Lead initiatives to continuously improve processes, response times, service quality, and communication
  • Partner with and support external sales to provide a holistic customer experience

Customer Engagement & Problem Resolution:
  • Set service level expectations that ensure prompt and professional handling of customer inquiries, complaints, and service requests
  • Serve as the escalation point for complex customer issues, working cross-functionally to determine and deliver solutions
  • Develop proactive customer service approaches to anticipate and address potential issues before they escalate

Team Management & Development:
  • Integrate, hire, train, and develop a high-performing order management team
  • Provide coaching and support to team members to enhance their skills and engagement
  • Foster a culture of customer focus, problem-solving, and accountability
  • Conduct regular feedback sessions and performance reviews

Process Improvement & Efficiency:
  • Collaborate with IT, Supply Chain, and Finance to guide the configuration, testing, and rollout of the new corporate ERP
  • Identify gaps and inefficiencies in processes and implement solutions to improve service delivery
  • Utilize data analytics to track customer interactions and drive improvements
  • Collaborate with leadership, operations, supply chain, and sales teams to resolve systemic issues affecting service levels

Reporting & Performance Metrics:
  • Measure and publish key sales, customer service, and operational metrics including customer satisfaction scores, response times, and issue resolution rates to leadership, providing actionable insights for growth
  • Provide regular reports on performance and improvement initiatives
  • Implement feedback loops to gather insights and adjust service strategies accordingly


QUALIFICATIONS

  • Bachelor's degree in business, Customer Service, Communications, or related field
  • 5+ years of experience in customer service leadership within a manufacturing, industrial, or service-based industry
  • Strong leadership skills with a proven ability to build and manage high-performing teams
  • Excellent problem-solving, communication, and conflict-resolution skills
  • Experience with CRM systems, customer analytics, and service improvement initiatives
  • Ability to develop and implement customer service policies, procedures, and training programs


This role is critical in building a customer-centric culture and ensuring a seamless service experience. If you are passionate about leading teams and enhancing customer relationships, we encourage you to apply.

WORK ENVIRONMENT

  • Works in a plant/manufacturing environment that involves the use of industrial machinery and chemicals. Employees must be able to correctly wear and use any Personal Protective Equipment (PPE) required at the location


#L1-RA1

About Barry-Wehmiller Companies, Inc.

Design Group supports Their clients’ initiatives from conceptual planning through the implementation of production systems and facilities. Regardless of a project’s technology, scale, or complexity, their in-house Solutions Teams can provide individual engineering discipline services for large and small initiatives alike.

Barry-Wehmiller Companies Careers

Joining Barry-Wehmiller Companies presents an unparalleled opportunity to advance a career with a corporation that values growth, leadership, and innovation. As a global leader in technology and services, Barry-Wehmiller Companies offers a range of job opportunities that cater to diverse professional skills and ambitions.

Explore Career Opportunities

Barry-Wehmiller Companies is actively hiring and offers a variety of positions that encourage professional development and personal growth. Candidates can explore vast opportunities, from internships that provide real-world experience to full-time positions that challenge and expand their capabilities.

Innovation and Professional Growth

At Barry-Wehmiller Companies, innovation isn't just a buzzword—it's the cornerstone of their operations. Employees are encouraged to bring fresh ideas and perspectives to the table, fostering an environment where creativity and innovation thrive. This commitment to innovation is integral to maintaining leadership in the industry and offering cutting-edge solutions to clients.

Diversity and Inclusion

Barry-Wehmiller Companies is committed to creating a diverse and inclusive workplace. Diversity training programs are integral, ensuring that all team members feel valued and understood. This commitment strengthens the company culture and enhances the collaborative environment.

Benefits and Culture

Employees at Barry-Wehmiller Companies enjoy a range of benefits designed to support their professional and personal lives. The company culture prioritizes well-being and balanced life, with benefits that cater to health, family, and continuous learning.

Networking and Development

Professional development at Barry-Wehmiller Companies is supported through various networking opportunities, allowing employees to connect with industry leaders and peers within the company. These connections can be pivotal in advancing one's career and expanding professional knowledge.

Applying for a Position

To apply for a position at Barry-Wehmiller Companies, candidates should prepare their resume to highlight relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a fit with the company’s culture and values. Interested candidates can find current job listings and submit applications through the Barry-Wehmiller Companies Jobs portal.

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Join the Team

Barry-Wehmiller Companies is looking for passionate, curious, and innovative team players ready to contribute to and benefit from the company’s culture of caring. Search open positions that match your skills and interests on the Barry-Wehmiller Companies Careers page.

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Learn more about Barry-Wehmiller Companies, Inc.
Industry
Energy & Utilities
* Ladders Estimates

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