Oracle Marketing Cloud Consultant (Responsys)Department: Marketing Cloud - Responsys
Employment Type: Permanent - Full Time
Location: Working Remotely (United States)
Compensation: $85,000 - $135,000 / year
DescriptionRelationship One's Marketing Cloud Consultants provide best practice marketing automation services, implementation assistance, and ongoing operational support for Oracle Responsys and CRM/backend systems. In this role, you will design, implement, and test demand-generation marketing programs, lead-nurturing programs, prospect/customer segmentation, and automated communications programs within the Oracle Responsys platform. The ideal candidate for this position must have deep 'hands-on' experience with the Oracle Responsys platform.
Roles & Responsibilities- Configure and deploy Oracle Responsys marketing automation solutions and integrate them with client CRM systems
- Work with clients to design and deliver automated marketing campaigns and programs such as Abandon Cart, Reactivation, Order Confirmation (and order-based transactional messaging), and Upsell/Cross-sell
- Perform Demand Generation/Outsourced Marketing tasks on behalf of clients including the creation of email/landing pages/templates and web form templates
- Analyze marketing campaign performance and provide recommendations to clients
- Serve as a Best Practice Consultant and hands-on expert with marketing automation and CRM systems
- Advise on best practices with regard to marketing automation capabilities, testing, projected results
Qualifications- Minimum of 2 years of work experience using the Oracle Responsys marketing automation platform (including new implementations, migrations, creation of multi-channel programs, API-triggered transactional campaigns, audience & reporting segments, and assets as well as integration configuration and advanced automation features)
- Proficiency with marketing automation best practices, customer profiling/segmentation, and performance reporting
- Demonstrated experience using a structured QA process to support project delivery
- Excellent training experience including both remote and onsite sessions
- Experience with CRM systems (e.g. Salesforce.com, MS CRM, Siebel On-Demand)
- Familiarity with HTML/CSS/JavaScript
- Experience with Infinity and/or Maxymiser preferred
- Oracle Responsys Marketing Platform Cloud Service Certified Implementation Specialist a plus
- CRM certifications a plus
- Exceptional proficiency in learning complex software solutions
- Proficiency in designing solutions based on client needs
- Exceptional client services and support skills
- Exceptional communication, interpersonal, and support skills
- Demonstrate resourcefulness, motivation, initiative
- Ability to work independently
- Ability to work in a fast-paced environment
- Ability to multi-task and prioritize
- Knowledge of current SaaS/Internet-based technologies preferred as well as related technologies such as databases and integration frameworks
- Must be eligible to work in the United States
BenefitsOur mission is to inspire success - with both our customers and our people. As an employee-first company we provide a wide range of benefits including:
- Enjoy our collaborative, supportive culture
- A flexible schedule that works for you
- Work remotely
- 100% company paid short & long term disability, AD&D, and basic life insurance
- Choice of health insurance plans (company subsidized)
- Dental & vision insurance
- 401(k)
- Universal PTO (no set limit)
- Paid parental leave (for birth or adoption)
- Service PTO - take paid time off to give back
