Job DescriptionThe Optics HWS PLM works across NI Business Group teams to oversee and manage the Optics HWS service business. This position owns the Optics HWS service portfolio, service definitions, Statements of Work (SoW), service costing/pricing/margin, quote tool maintenance & support, provides support for pre-sales tendering and service contract closure, and oversees HWS Delivery in the day-to-day operational service delivery, cost management, and lifecycle
Responsibilities- Business owner for Optical products hardware services (HWS - repair / exchange services)
- Manage hardware services portfolio, master data (HWS Sales Items), costing and pricing for Optical Hardware parts through the lifecycle beginning with hardware service set-up at New Product Introduction (NPI) through End of Life (EOL) / End of Services
- Collaborate and coordinate with cross-functional teams to successfully deliver Hardware Service offers and associated value proposition / marketing collateral. Cross functional teams engagement includes: Product PLM, Quality, Supply Chain, Procurement, Industrial Engineering, Program Management, Pre-Sales, Services & Product Commercial Management, Controller / Finance
- Work with the Hardware Services delivery teams to drive execution of Optical product Hardware Services offers.
- Support Services Commercial Management, CDO CaPM & Program Management, and Sales to address customer support / operational issues and inquiries.
- Define strategy and pricing for Optics services pricing and maintain costing / pricing tools.
- Provide strategic and tactical costing and pricing support to Pre-sales Services Commercial Management organizations for new and renewal opportunities
QualificationsMust Have- 5 years of experience in Maintenance Operational and/or Business experience
- Bachelor's Degree (Engineering or Telecommunications preferred) or Management Degree
- Demonstrated ability to lead & drive others across organizations in a matrixed cross-functional environment, including Finance, HWS Delivery teams, Repair Vendors, Product PLM, and management
- Strong analytical, verbal, written, and presentation skills
- Flexibility to work across global time zones
- Understanding and application of Accounting principles (P&L statement, balance sheet)
- Strong Microsoft Teams, Excel, PowerBI, and Powerpoint skills
Nice to Have- Understanding and experience in Hardware Services end-to-end processes and able to identify resources to assist in wide range of projects, escalations
- Knowledge of Nokia tools and systems, examples: CARES/CDB/Entitlement, ngCRM / Sales Force, ALPIM, NEBA, LIBRA, Cockpit, PowerBI Reports, MQT/CareQT
- Project planning and management execution
About the TeamSome of our benefits in Greece:
- On site, hybrid or remote work arrangements, based on the business requirements
- Life and medical insurance, plus an annual medical check-up program
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Group pension plan and incentive programs to support long-term financial security
- Ticket restaurant e-card
- Company bus transportation and company-provided mobile device with subscription
- Referral bonus for recommending qualified candidates
- Well-being programs to support your mental and physical health
- Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth - for your role and beyond
