Key Responsibilities:Operational Excellence & Delivery- Follow Kendrix Technologies' standards, rules, and policies.
- Plan, organize, direct, and control the activities of the Installation Department to ensure quality outcomes and client satisfaction.
- Establish and maintain procedures and standards for quality installations.
- Monitor installations for on-time, on-budget performance; take corrective action as required.
- Ensure accurate project information is maintained in company shared files and systems.
- Maintain knowledge of current industry standards and emerging technologies.
- Identify and assist with business development opportunities.
- Be available to support the Service department and on-call escalations as required.
- Ensure all Health, Safety, and Environmental policies and practices are followed and meet client requirements.
Financial Management & Reporting- Hold full financial accountability for department results including revenue generation, cost management.
- Forecast departmental requirements and expenditures; develop and manage annual budgets.
- Analyze variances from budget and implement corrective actions.
- Provide regular reports to senior management including revenue forecasting and staff performance.
- Monitor and amend departmental documentation as needed, including invoices and credits.
People Leadership & Development- Supervise, develop, coach, and hold accountable all Operations Department personnel in accordance with company policies.
- Determine appropriate staffing levels and adjust as business needs evolve.
- Conduct performance management throughout the year including annual evaluations and compensation planning.
- Partner with People & Culture to ensure the right people are hired, trained, and supported throughout their careers.
- Foster a culture that promotes safety, integrity, accountability, and continuous improvement.
- Establish and communicate productivity standards and job expectations to all staff.
Client & Stakeholder Relations- Maintain regular communication with clients; monitor satisfaction, resolve complaints, and support collection issues as required.
- Encourage and support client check-ins and relationship development.
- Develop department short and long-range goals in alignment with company objectives.
- Collaborate with the Kendrix leadership group to support the execution of complex technology projects.
Knowledge, Skills & Experience:- 10+ years' experience in an operations leadership role overseeing security integration or low voltage technology projects.
- Demonstrated experience in project management and project management leadership.
- Post-secondary education in management, business, or a related field is an asset.
- 5+ years of experience in project planning, risk management, and cost/schedule management.
- Experience with enterprise security platforms such as Avigilon, Genetec, ICT, or Milestone is an asset.
- Previous experience in business development, commercial sales, estimating, or design is an asset.
- PMP certification preferred.
- Proficiency in Microsoft Office; experience with ERP and operations platforms.
- Strong written and verbal communication skills with the ability to present to individuals and groups at all levels.
- High degree of discretion, confidentiality, and professional judgment.
- Valid BC driver's licence; able to travel to client and project sites within the Lower Mainland and surrounding areas.
- Must be able to work on active construction sites and occasionally lift up to 50 lbs.
Why Join Kendrix?- Growth Potential - We're scaling fast and invest in people who bring curiosity, initiative, and a drive to innovate.
- Learn and Develop - Gain hands-on experience across system design, installation, integration, project coordination, and continuous improvement.
- Supportive Team Culture - A collaborative team that values open communication, shared problem-solving, and helping each other succeed.
- Purpose-Driven Work - Our technology powers safer, smarter facilities. Your work directly impacts building security and performance.
- Recognition & Appreciation - We notice effort, value craftsmanship, and celebrate progress.
What We OfferComprehensive Benefits & Support- Competitive hourly wage
- Full benefits package
- 100% paid certifications and training-we invest in your professional growth
- Relocation assistance for qualified candidates outside the city or province
Growth & Career Development- Clear pathways for advancement within the company
- Ongoing hands-on learning and mentorship from experienced leaders
- Opportunities to move into senior, lead, or specialist roles
Inclusive & Positive Work Culture- A respectful, collaborative, and safety-first environment
- A team that values diversity, inclusion, and open communication
- Leadership that listens, supports, and recognizes great
Benefits- Paid time off
- Dental care
- Life insurance
- Disability insurance
- Extended health care
If this opportunity excites you and you think you'd be a great fit, we'd love to hear from you.
Ready to be awesome? Apply today and help us build something special.
