An Operations Supervisor in our Veterinary Diagnostic Laboratory is first and foremost a people leader. You'll coach, develop, and grow a team of laboratory technicians at one of the world's largest veterinary diagnostic reference labs - building their skills, their confidence, and their careers. You'll also stay close to the work as an individual contributor, which keeps you credible with your team and sharp on the details. We're looking for someone who leads with professionalism and genuine care for people, and who picks up new tools, processes, and industry knowledge quickly - lab experience is a plus, not a requirement.
(This is a full-time role with excellent day-one benefits.)
If you'd like more information about laboratory work at IDEXX before applying, you can explore our Laboratory Careers web page: https://careers.idexx.com/us/en/referencelaboratories
In this Role:- You will lead people first: coaching and developing a team of Laboratory Technicians, helping them grow their skills and reach their career goals.
- You will build and sustain a positive, high-performing team culture - one that runs on trust, accountability, and teamwork.
- You will manage the business of the lab: staffing, scheduling, workflow, inventory and performance metrics.
- You will solve problems every day - from workflow bottlenecks to turnaround-time challenges - and adapt your approach as conditions change.
- You will spend about 40% of your time on the bench, supporting workflow and facilitation on the lab floor.
- Explore our clinical departments: https://careers.idexx.com/us/en/referencelaboratories
What You Will Need to Succeed: Leadership & Professionalism - You've directly supervised, led, or mentored a team (5+ people) in a fast-paced or high-volume environment - in any industry.
- You communicate clearly, give and receive feedback well, and handle difficult conversations with composure and respect.
- You lead by example: reliable, accountable, and consistent, even under pressure.
- You genuinely enjoy developing people and take pride in their growth and success.
Learning Agility - You pick up new systems, tools, and processes quickly, and you're comfortable being a beginner again.
- You seek out feedback, apply it in real time, and adjust your approach rather than defaulting to "the way it's always been done."
- You stay curious and calm when priorities shift or the plan changes.
- Prior laboratory or veterinary/clinical experience is a plus but is not required - we'll train the technical side.
Experience & Practical Requirements - Operations or team leadership experience from any industry (retail, hospitality, healthcare, food service, military, etc.) is required.
- Knowledge of laboratory or human/veterinary clinical testing is a plus, not a prerequisite.
- Able to meet the physical requirements of working in a lab: standing/sitting for extended periods, extended reach, lifting to 50 lbs, and close/color/depth vision. Potential exposure to biohazards and hazardous chemicals, consistent with lab safety protocols.
What You Can Expect From Us: - Salary targeting $90,000.00 annually, with some flexibility depending on years and depth of experience.
- Opportunity for annual cash bonus
- Opportunity for performance-based annual merit increase
- Health/Dental Benefits Day - One
- Paid sick time, and paid vacation time
- Additional benefits include, but are not limited to financial support, mental health resources, volunteer paid days off, and much more!
Schedule: - We have 2 different positions we are looking to fill:
- The first position is a day shift role, with hours Monday through Friday, 7:30am - 4pm. There is an every-4th-Saturday rotation with the same hours.
- The second position is a Swing Shift supervisor role, Tuesday through Saturday with hours 4am - 12:30pm.
- The shifts and hours may vary depending on business needs
- Reliable and dependable attendance is an essential function of the position
- Adherence to attendance-related policies and expectations is critical to this position
In this Laboratory Operations Supervisor role, you will work on site in our Glen Burnie, MD lab.
Does this sound like the opportunity for you? Apply today!
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