The RealReal

Operations Strategy Lead

The RealReal$100K — $130K *
US-Anywhere
+ 4 other locationsRemote
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of experience in management consulting, strategy, or analytics roles
  • Proven ability to structure ambiguous problems and derive business cases from data
  • Strong analytical skills with experience in Excel/Google Sheets and BI tools
  • Experience designing experiments, defining metrics, and analyzing results
  • Excellent executive communication skills for influencing diverse stakeholders
  • Ability to manage multiple complex projects in fast-paced environments
  • Cross-functional experience in operations, merchandising, and analytics

Responsibilities

  • Drive analysis of operational performance to identify trends and opportunities
  • Design and conduct small-scale experiments to test process improvements
  • Define success metrics and evaluate results for informed recommendations
  • Translate test findings into practical operational changes
  • Build structured analyses to support decisions across operations
  • Develop financial models and capacity analyses for evaluating tradeoffs
  • Contribute to KPI tracking and performance management across teams

Benefits

  • Opportunities for professional growth and development
  • Collaborative environment with cross-functional teams
  • Work on high-impact projects that directly affect operational effectiveness
  • Access to advanced tools and technologies in analytics and business intelligence
  • Flexible work arrangements with potential for travel
Full Job Description
About The Role
We are seeking a highly analytical and strategically oriented Operations Strategy Lead to drive data-informed decisions across Inbound Operations. This role is focused on turning data into action—identifying opportunities, testing ideas, and helping teams improve performance at scale.

In this role, you will define hypothesis-driven analysis, design and scale structured experimentation, and translate complex datasets into clear business cases, financial models, and strategic recommendations. You will play a key role in defining and evolving executive-level KPIs, conducting post-mortem analyses, and identifying high-impact opportunities that may not yet be visible to the broader organization.

You’ll work closely with Operations, Finance, Product, and Business Intelligence to uncover insights, design and evaluate experiments, and support both day-to-day optimization and longer-term planning. This is a high-impact role for someone who enjoys solving complex problems, working with data, and seeing their ideas translate into real operational improvements.

This position is ideal for a strategy-minded operator (e.g., consulting, strategy, or advanced analytics background) who excels at structuring ambiguous problems, extracting insight from imperfect data, and translating strategy into action within a complex, high-volume environment.

What you get to do every day

Drive Operational Insights & Experimentation

  • Analyze operational performance to identify trends, inefficiencies, and opportunities for improvement

  • Design and support small-scale pilots and experiments to test new processes, tools, or ways of working

  • Define success metrics and evaluate results to inform recommendations and next steps

  • Help teams translate test results into practical changes and scaled solutions

Translate Data into Business Decisions

  • Build clear, structured analyses to support decision-making across operations

  • Develop business cases, financial models, and capacity analyses to evaluate tradeoffs and investments

  • Partner with Business Intelligence to improve visibility into key metrics and performance drivers

  • Turn complex or messy data into simple, actionable insights

Support KPI Tracking & Performance Management

  • Contribute to KPI tracking and reporting by analyzing performance trends and identifying drivers of change

  • Support post-launch and post-mortem analyses to measure impact and capture learnings

  • Highlight high-impact opportunities to improve throughput, service levels, and cost efficiency

Contribute to Strategic Planning

  • Support longer-term planning efforts by building analyses and frameworks that inform operational strategy

  • Conduct benchmarking and research to bring new ideas and perspectives to the team

  • Help connect day-to-day performance insights to broader business priorities

Collaborate Across Teams

  • Work cross-functionally with Operations, Product, Finance, and Systems to move initiatives forward

  • Manage multiple projects across analysis, testing, and implementation phases

  • Communicate insights and recommendations clearly to a range of stakeholders

What You Bring To The Role

Minimum Requirements:

  • 3–5 years of experience in management consulting, strategy, or analytics roles

  • Demonstrated ability to structure ambiguous problems and translate data into strategic recommendations and business cases

  • Strong analytical capabilities with experience using Excel/Google Sheets and Business Intelligence tools to work with large datasets, ideally through a financial, capacity, or multi-scenario lens

  • Experience designing and evaluating experiments or pilots, including defining success metrics and interpreting results

  • Strong executive communication skills, with the ability to influence stakeholders at multiple levels

  • Proven ability to manage multiple complex workstreams and drive outcomes in a fast-paced environment

  • Experience working cross-functionally across operations, merchandising, product, and analytics teams

  • Proficiency in Google Suite (ex. Gmail, Google Slides, Google Sheets)

  • Ability to travel up to 15%

Preferred Requirements:

  • Professional experience ideally includes 2+ years in management consulting or strategy

  • Experience with Visio or similar process mapping tools

  • Experience in ecommerce, marketplace, logistics, supply chain, or high-volume operational environments

  • Familiarity with KPI design, experimentation frameworks (A/B testing, pilot structures), and performance measurement systems

  • Experience contributing to long-term planning, network strategy, or capacity planning initiatives

  • Exposure to process design, automation, or technology-enabled operational improvements and SOP development

Compensation, Benefits, + Perks

The expected salary range for this role is $-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidates skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRRs total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

About The RealReal

The RealReal is a luxury online consignment store that specializes in authenticated, pre-owned designer fashion and accessories. The company was founded in 2011 by Julie Wainwright and has since grown to become a leading player in the online luxury consignment market. The RealReal employs a team of experts who carefully inspect and authenticate every item sold on the platform, ensuring that customers receive only the highest quality products. The company is committed to sustainability and has implemented several initiatives to reduce waste and promote circular fashion. The RealReal is headquartered in San Francisco, California and has additional offices in New York, Los Angeles, and Washington D.C.
Learn more about The RealReal
Size
2,604 employees
Market Cap
$114.8 million
Industry
Net Income
-$175.8 million
Founded
2011
Revenue
$299.9 million
NASDAQ

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