Operations Strategist, Records Retrieval / RemoteCompetitive Compensation + Premium Medical, Dental & Vision Coverage
We're building out our Records Retrieval business and looking for the person who will help us take it from early-stage to $50-100M in run-rate revenue. This is a rare seat inside a startup-within-a-startup with direct access to leadership, real ownership over hard problems, and the kind of scope most operators wait years to find.
As Operations Strategist, you'll function as a true extension of the head of Records Retrieval - owning the toughest operational challenges, driving the highest-stakes decisions, and serving as a force multiplier across the team. You're the person leadership calls when a problem is ambiguous, important, and doesn't have a clear owner. This role is ideal for someone who combines strategic thinking with a bias for action, thrives in ambiguity, and wants a front-row seat to seizing a complete greenfield opportunity.
Role Overview- You will own the project work that keeps the business moving - cross-functional coordination, vendor relationships, go-to-market operations, process design, and anything else that needs a highly capable owner and doesn't yet have one.
- Serve as the primary liaison to the offshore Records Retrieval team - managing communication, expectations, and workflow coordination
- Identify operational inefficiencies and own the full cycle from problem diagnosis through solution design and implementation - don't just flag it, fix it
- Plan and project manage team transitions, operational changes, and process rollouts within the Records Retrieval department
- Monitor team performance against quality standards; identify gaps and suggest corrective actions to managers through coaching and process improvement
- Build, maintain, and distribute reporting for department leadership, including SLA tracking, productivity metrics, error rates, and case completion data
- Support recruiting efforts with hiring, onboarding, and ramp-up for new team members
- Escalate blockers that require senior leadership visibility or cross-functional resolution
- Design and maintain SOPs, training materials, and department playbooks as the team and client base scales
- Act as a force multiplier for the head of RR, enabling the business to move faster and make better decisions.
You're gonna crush it if- You have 5+ years' experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup
- You love running towards fires and thrive in taking ambiguous ideas into real results.
- You have experience managing teams and enjoy fostering teamwork and getting results, especially in transitional settings
- You operate with high autonomy and low ego - you'll do whatever the business needs, including the unglamorous work
- You have comfort in high-paced, fast-changing environments: The role will evolve fast - what you're doing in month three will look different from month twelve, and that's by design
- You have a high aptitude and ability to rapidly self-teach on a wide range of topics
- You have excellent analytical and problem-solving abilities, with a data-driven mindset
- You have strong leadership skills with the ability to influence and collaborate across departments.
- Experience managing or coordinating with offshore or distributed teams across time zones
- Confident communicator with senior leaders; able to distill complex operational realities into clear, actionable narratives
- Strong data and reporting skills; proficiency in Google Sheets or similar tools required
Application Information 
