Operations Specialist - Top Secret Clearance | Oahu, Hawaii We are currently seeking an Operations Specialist to support operations in Oahu, Hawaii. This is a full-time CONUS position requiring an active DoD Top Secret clearance.
Salary Range: $70,000.00- $91,000.00
What You'll Do As an Operations Specialist, you will play a critical role in 24/7 operations, that serve U.S. government missions. This role falls under Systems Support Specialist within our compensation framework. You will:
- Is a member of a 24/7 support team responsible for overseeing daily operations.
- Must be able to work within a team standing a rotating watch to ensure project deliverables.
- Be able to monitor operations and to include mission and support systems (generators, HVAC, etc.) and leverage a wide range of accesses and technical tools to immediately fix many of the technical issues that hinder the mission.
- Monitor IT mission equipment including, servers, clients, routers, switches, telecommunications cabling, etc.
- Provide basic troubleshooting skills to resolve problems. Act as escalation manager liaison between operations and support elements for rapid restoration notification.
- Provide timely updates to customers, Senior Leadership and the Program Manager for situational awareness documentation.
- Conduct pass down briefings, maintain pass down logs and present to on-coming watch teams. Train and mentor newly assigned and/or junior watch standers.
- Prepares and administrates the preparation of operations procedures and initiates ongoing updates and changes.
- Conduct routine project status meetings with Government Project Managers and company project team and help identify project challenges and risks while offering alternatives to achieve success and continually improve enterprise processes.
- Facilitate or participate in the creation of document deliverables, such as Standard Operating Procedures (SOP), System Assessments, Project Status Reports, etc. prior to submitting to the Government.
- Instructs craft personnel and technical staff in equipment and systems operations, equipment maintenance methods, safe work practices, and procedures, and administers apprenticeship programs.
- Ensure project deadlines are kept and ensure tasks remain within project scope.
- Assists in the operations and maintenance of an organization, branch, plant, or department by performing complex technical work and directing others as assigned in the operation.
- Provides front-line and high-level IT hardware, software, and network support to internal and/or external clients to simplify and enhance their IT experience.
- Replies to requests for technical assistance; identifies, troubleshoots, and resolves technical issues related to hardware, software, and networks; and escalates technical issues if unable to resolve.
- Supports core business applications, virtual environments, firewalls, and networking.
- Plans, designs, configures, and implements IT hardware and software systems; and monitors and maintains both physical and virtual servers, appliances, and applications.
What You'll Bring Required Qualifications: - Education & Experience:
- Minimum High School and four (4) years' experience working in a team environment.
- Clearance:
- Must have a current and active DoD Top Secret security clearance with the ability to obtain a TS/SCI.
- Proficient with modern IT tools and infrastructure technologies
Preferred (Nice to Have): - Act as escalation manager liaison between operations and support elements for rapid restoration notification.
- Show initiative and the ability to work within a team while keeping Cambridge management informed of shifting priorities and challenges.
- Well organized and detail orientated.
- Ability to follow Standard Operating Procedures (SOP).
- Willing and able to work shift, overtime, holidays, and weekends as required.
- Ability to establish confidence and credibility with managers and senior level Navy leaders and the ability to foster open communications within teams.
- Work effectively in diverse environments to include civilians, military, and contractors.
- Concurrently handle multiple issues and assignments. Works on assignments requiring considerable judgment and initiative.
- Develops solutions to routine technical problems of limited scope following detailed instructions.
- Proficient with modern IT tools and infrastructure technologies
Travel & Passport - Some overnight stays possible.
Physical & Work Environment Requirements - Periods of prolonged sitting and/or standing, including desk-based computer work.
- Occasional extended work hours, including evenings or weekends, as needed.
- Work is performed in a secure facility where personal electronic devices (including Bluetooth- or Wi-Fi-enabled devices) may be restricted.
- Physical activities may include bending, lifting, carrying, pushing, and pulling materials, consistent with established one-person lift guidelines.
- Use of tools and equipment as required for the role.
- Communication with team members, customers, and stakeholders through verbal and written methods.
- Ability to manage competing priorities, work under deadlines, and maintain attention to detail.
- Interaction with others in dynamic environments, including situations requiring problem-solving and conflict resolution.
- Compliance with vaccination and medical requirements for TDY/OCONUS roles as per Vaccine Recommendations by AOR | Health.mil.
Background & Security - Employment is contingent upon successful background investigation
- Drug screening may be required for federal contract compliance
Benefits & Perks We believe in investing in our team-both professionally and personally:
- Medical, dental, vision, life, accident, and critical illness insurance
- 401(k) immediate vesting and match
- Paid time off and company holidays
- Generous tuition & training support
- Sign-on and performance-based bonuses
- Employee referral program
- Access to Tickets at Work, EAP, wellness initiatives, and more
Join Us If you're driven by mission, technology, and teamwork-we want to hear from you. Cambridge is growing, and this position is just one of many opportunities on our global team. Know someone perfect for the role? Referrals are welcome-both employees and non-employees may qualify for a bonus.
Apply today and help shape the future of secure cloud computing for national security.
