IQVIA

Operations Specialist 2, US Intake Medical Oversight

IQVIA • $65K — $162K *
Durham, NC 27713In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Licensed Nurse or Pharmacist
  • Ability to discuss and interpret medical information
  • Excellent knowledge of medical terminology
  • Two years of relevant experience
  • In-depth knowledge of applicable Safety Database and relevant internal applications
  • Excellent organizational and time management skills
  • Proven ability to work independently and manage competing priorities

Responsibilities

  • Conduct follow-up calls with healthcare professionals and consumers regarding case reports
  • Utilize medical judgment to determine necessary follow-up actions for case queries
  • Document follow-up contacts and medical information in designated systems
  • Manage Safety Vigilance information intake from various sources
  • Analyze in-process quality checks and report findings against KPIs
  • Serve as a Subject Matter Expert during audits and inspections

Benefits

  • Health and welfare benefits
  • Potential for incentive plans and bonuses
  • Opportunities for professional development and training
  • Flexible working conditions
  • Supportive work environment encouraging team collaboration
Full Job Description

Major duties and Responsibilities:

  • Perform phone calls to reporter (physician’s office, Health Care Professionals (HCP) and consumers) to obtain follow up information on case reports of “death unexplained” or other events of interest as directed. Utilize medical judgement when reviewing case queries to determine appropriate action required for follow up attempt.

  • Proficient in all communication skills with ability to adapt to different audiences and situations in a clear and concise manner

  • Demonstrates a positive, compassionate, and open-minded attitude, understanding the client's processes and purpose of follow up phone call activity, with the willingness to explain such activities when clarifications are required.

  • Ability to proactively apply medical knowledge and obtain immediate clarifications (as applicable) when receiving pertinent medical / safety information related to the case.

  • Document follow up contact(s) and relevant medical information in designated Sanofi systems and/or per defined established process.

  • Manage Safety Vigilance information received at the point of intake from any source such as HCPs (Physicians, Pharmacists, etc.), Consumers, Business Partners, etc.

  • Ensure, source information is received in structured form as defined in the established processes.

  • Facilitate the implementation of new processes to drive efficiencies.

  • Maintain expected follow-up volume on a monthly basis.

  • Analyzing in-process quality checks, reporting of results, tracking quality findings, metrics against defined KPIs.

  • Serving as a SME during internal / partner audits and HA inspections in this role.

  • Other tasks as required

Qualifications

  • Licensed Nurse or Pharmacist

  • Ability to discuss and interpret medical information

  • Excellent knowledge of medical terminology

  • Two years of relative expedience

  • In depth knowledge and understanding of applicable Safety Database and any other internal/Client applications.

  • Excellent organizational skills, time management skills, attention to detail and accuracy.

  • Excellent working knowledge of Microsoft Office and web-based applications. Intermediate

  • Excellent verbal/written communication skills.

  • Self-motivated, flexible, receptive to changing process demands.

  • Proven ability to work independently and autonomously with policies and practices.

  • Proven ability to multi-task, meet strict deadlines, manage competing priorities.

  • Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.

  • Ability to work as a Team Player, contribute and work towards achieving Team goals. Advanced

  • Demonstrate Sound judgment and decision making skills.

  • Extensive use of telephone requiring accurate perception of speech.

  • Regular sitting for extended periods of time.

The potential base pay range for this role, when annualized, is $65,000.00 - $162,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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