Via

Operations Manager

Via • $85K — $115K *
Tulare, CA 93274In-Person
Transportation
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of operational experience in logistics or customer service
  • Background in managing teams and building relationships
  • Strong problem-solving skills with a tactical and strategic mindset
  • Familiarity with fixed-route transit challenges
  • Experience in handling Class B/Class A vehicles and safety regulations
  • Expertise in managing CDL drivers and ensuring safety compliance
  • Accessible for onsite work in the Tulare area 4-5 days a week

Responsibilities

  • Run daily operations to ensure reliable transportation services
  • Make quick, informed decisions on fleet and driver supply
  • Guide and support drivers, addressing concerns and building relationships
  • Translate rider feedback into operational improvements
  • Use data and technology for performance analysis and solutions
  • Act as an operational liaison between various teams and city partners

Benefits

  • Generous and comprehensive benefits package
  • Free medical plans
  • 401K matching
Full Job Description
As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you'll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.

**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.**

What You'll Do:
  • Run the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
  • Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
  • Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
  • Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
  • Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
  • Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life

Who You Are:
  • Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
  • Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
  • Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
  • Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
  • Mission driven, motivated by expanding access to transportation and improving how communities move
  • You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations
  • You are comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses
  • You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment
  • Able to commute to the Tulare area 4-5 days a week

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $85,000 - $115,000 / per year.
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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