Operations Manager - USA

ScaleOps

$90K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in operations, people ops, or administrative roles, preferably in startups
  • Self-starter who thrives on problem-solving and proactive work
  • High level of organization with attention to detail
  • Friendly, engaging communicator who builds rapport easily
  • Ability to manage multiple tasks across various departments
  • Strong written and verbal communication skills in English
  • Experience coordinating executive visits, including logistics and scheduling

Responsibilities

  • Oversee HR operations from onboarding to offboarding and employee experience
  • Coordinate payroll and ensure compliance documentation for US employees
  • Manage vendor and partner relationships to ensure seamless operations
  • Organize internal events to foster team connection within a global company
  • Identify operational gaps and implement effective processes as the company scales
  • Serve as a primary contact for US staff regarding HR, finance, and operations inquiries

Benefits

  • Opportunity to shape and scale US operations within a dynamic startup environment
  • Empowered role with autonomy to create processes and solve challenges
  • Engaging company culture with strong emphasis on employee experience
  • Opportunity to work in a remote setup while collaborating with global teams
  • Chance to directly impact team cohesion through internal events
Full Job Description
Description

The Role

We're looking for a high-energy, people-first Operations Manager to own and scale our US operations, based in Boston.

If you thrive in fast-moving startup environments, love turning chaos into process, and get energy from helping teams do their best work - this role is for you.

What You'll Own

  • HR operations end-to-end: onboarding, offboarding, benefits administration, and employee experience
  • Payroll coordination and compliance documentation for US employees
  • Vendor and partner management - owning relationships and keeping things running without friction
  • Internal events and culture moments that make the US team feel connected to a global company
  • Process-building as we scale: identifying gaps, proposing solutions, and actually implementing them
  • Acting as the go-to contact for US employees across HR, finance, and operational questions

Requirements

What We're Looking For

  • 4+ years of experience in operations, people ops, or administrative roles - startup experience strongly preferred
  • A self-starter who doesn't wait to be told what to do and finds satisfaction in making things work
  • Highly organized with strong attention to detail, without losing sight of the bigger picture
  • Warm, positive communicator - people genuinely enjoy working with you
  • Comfortable juggling multiple workstreams across HR, finance, and general ops
  • Excellent written and verbal English; you can draft a policy and a Slack message with equal care
  • Able to work independently in a remote environment and collaborate across time zones
  • Executive support during US visits - coordinating logistics, accommodations, meals, and scheduling for leadership visiting from HQ; this means being on-site and available during those visits

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