Rentokil Initial

Operations Manager, US Pest

Rentokil Initial • $62K — $101K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree preferred, but not required
  • 3-5 years in a customer service management role
  • Track record of training, mentoring, and coaching service professionals
  • Excellent verbal and written communication skills
  • Experience in route-oriented, service environment a plus
  • Valid driver’s license from state of residence
  • Ability to obtain required licenses/certificates as per regulations

Responsibilities

  • Manage daily operations to ensure superior customer service
  • Guide staff in all aspects of operations and client care
  • Oversee basic financial performance, focusing on revenue growth
  • Travel daily throughout the territory to engage with clients and specialists
  • Work a flexible schedule including early mornings and weekends as needed
  • Submit various reports on a weekly, monthly, and yearly basis

Benefits

  • Immediate enrollment in health benefits for full-time colleagues
  • Major health plans including Medical, Dental, Vision, Disability, and Life Insurance
  • 401(k) retirement plan with company-matching contributions
  • Training and development programs
  • Tuition reimbursement for full-time colleagues
  • Vacation and sick days, along with company-paid holidays
  • Emphasis on health, safety, and work-life balance
Full Job Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

What do our Operations Managers do?

Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

Responsibilities include, but are not limited to;

  • Manage daily operations of specialists with the goal of providing superior customer service to our clients
  • Offer direction to staff in all aspects of operations, service, and client care
  • Responsible for managing basic financial performance of the operations, including revenue growth and expense control
  • Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
  • Able to work a flexible schedule, including early mornings and weekend work when needed
  • Submit weekly, monthly, and yearly reports, as required

What do you need?

  • Bachelor’s degree (preferred but not required)
  • 3-5 years in a management role with emphasis in customer service
  • Success in training, mentoring, and coaching service professionals
  • Must have excellent verbal and written communication skills
  • Previous experience in a route-oriented, service environment a plus
  • Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
  • Must possess a valid driver’s license from state of residence

Pay Range

Yearly: $62,700.00 - $101,200.00

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

  • Multiple avenues to grow your career

  • Training and development programs available

  • Tuition Reimbursement benefits (for FT Colleagues)


Health and Wellness

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more


Savings and Retirement

  • 401(k) retirement plan with company-matching contributions

Work-Life Balance

  • Vacation days & sick days

  • Company-paid holidays & floating holidays

  • A company mindset that prioritizes health, safety, and flexibility


We are looking for individuals who want to make a difference where our customers live and work.  Is that you?

This company is a Drug Free workplace.

Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.

About Rentokil Initial

Rentokil Initial is a British business services company that provides a range of services, including pest control, hygiene services, and workwear. The company was founded in 1925 and is headquartered in Camberley, UK. Rentokil Initial operates in over 80 countries and has a workforce of over 40,000 employees. The company is divided into four main business segments: pest control, hygiene, workwear, and plants. Rentokil Initial is one of the largest pest control companies in the world and has a significant presence in the UK and Europe.
Learn more about Rentokil Initial
Size
46,000 employees
Market Cap
$15.6 billion
Industry
5 Year Trend
+6.4%
NASDAQ

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