Work Schedule
Monday - Friday 7:00 AM - 5:00 PM
(Flexibility required based on business needs)
We are currently looking for an experienced Operations Manager to lead our Rockford, IL location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries - we want to hear from you.
What You'll Do
As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.
Key Responsibilities
• Lead, mentor, and develop associates
• Manage daily Service and Parts operations
• Monitor productivity and key performance indicators (KPIs)
• Interview , Hire, onboard, and train new associates
• Conduct performance reviews and coaching
• Ensure workplace safety and OSHA compliance
• Build and maintain strong customer relationships
• Lead weekly staff and shop meetings
• Manage schedules, timecards, and on-call rotations
• Oversee building, grounds, and equipment maintenance
• Support continuous improvement initiatives
• Assist with administrative processes
• Partner with the sales team to support business growth
Preferred Experience
• Experience managing Service and/or Parts departments
• Background in trucking, trailers, heavy equipment, or agriculture industries
• Strong leadership and communication skills
• Experience with Microsoft Office 365
• Safety-focused mindset
• Excellent organization and time management abilities
Additional Qualifications
• Valid driver's license
• Ability to learn company software systems quickly
• Professional attitude and appearance
• Willingness to travel occasionally for training and meetings
• Ability to work additional hours when needed
OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.
Benefits
Why Join Us?
Excellent Benefits
Medical, Dental & Vision Insurance ( Multiple plan options)
HSA with employer contributions
Employer-Paid Life & Long-Term Disability Insurance
401(k) with Company Match
PTO Accrual Starting Day One
