Operations Manager
The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location.
Application Deadline: 07/31/2026- or until the position is filled.
Competitive compensation package of minimum $75,000 - maximum $93,000
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 6 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy
Key Responsibilities:
- Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
- Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
- Works closely with the maintenance department to ensure that all operation service requirements are met.
- Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
- Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
- Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
- Coordinates with the safety and training department to ensure all safety goals and directives are met.
- Develops Operations department budget.
- May operate a vehicle in revenue service, if necessary.
- Other duties as required.
- Travel requirement outside of immediate area less than 10%
Qualifications:
- High school diploma or equivalent, such as GED, required
- Class B or higher Commercial Driver's License with Passenger endorsement and Air brake endorsement required or the ability to obtain one
- 3 or more years of relevant transit supervisory experience required
- Thorough knowledge of transit system regulations and operations.
- Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
- Good written and oral communication skills
- Ability to organize and perform work efficiently; strong attention to details
- Ability to work effectively with labor; may include labor grievances and negotiations
- Must be able to work shifts or flexible work schedules as needed.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
- Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
- Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
- Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
- Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Job Category: Management
Job Type: Full Time
Work Type: No Remote
Req ID: 8548
Pay Group: QQP
Cost Center: 311
