Salary Range: $81,168 - $83,000
DESCRIPTION:CARD is hiring an experienced Operations Manager to oversee the day to day operations of their satellite office including employee/client relations, billing, payroll and general reporting. The Operations Manager is responsible for the hiring and management of their local administrative staff and will assist with clinical recruitment. The Operations Manager is responsible for the overall financial health of their office. The Operations Manager is a member of the operations team and reports to the Manager of Satellite Operations. The Operations Manager is expected to work with the office's Clinical Manager to help grow and market their office.
RESPONSIBILITIES:- Implement and represent CARD policy enthusiastically
- Oversee administrative staff and daily office operations of their satellite office
- Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
- Prepare and maintain employee and client rosters and files
- Responsible for the scheduling of all local clients and staff
- Ensure accurate and on-time submittals of client and employee timesheets of their local office
- Act as liaison between CARD satellite office and Corporate Headquarters
- Assist with Payroll, Billing and Human Resources functions
- Manage office supplies budget and purchase orders of their local office
- Implement procedures to improve office performance (i.e. minimize session cancellations, minimize staff turnover)
- Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
- Attend/lead required trainings and meetings
- Hold quarterly coaching sessions and annual performance reviews with direct reports (Administrative Staff)
- Responsible for achieving performance goals including but not limited to 95% contract fulfillment and minimum billable requirements
- Provide marketing support for the office, and meet minimum monthly growth requirements
- Implement procedures which assist their local office in maximizing minimum billable requirements Must keep abreast of changing organizational needs as it relates to business systems, legal practices, HIPAA compliance, and technology
- Meet monthly with assigned Senior Operations Manager to receive supplemental trainings and to review monthly goals that are in line with the quarterly goals set by the Manager of Satellite Operation
QUALIFICATIONS:- A minimum of 2 years' experience in a management role
- Bachelor's Degree in business, accounting, finance, administration or management
- Ability to execute active listening and problem solving skills to provide exceptional customer service
- Excellent inter-personal relationship skills and the ability to work with individuals of all levels
- Excellent written and verbal communication skills including phone and e-mail etiquette
- Ability to prioritize and multi-task
- Ability to lift up to 25 lbs on a frequent basis
- Ability to work for extended hours sitting at a computer
- Ability to work in a loud environment around children
- Excellent computer skills including Excel, Word, Outlook; strong knowledge of all MS Office programs
- Key characteristics: organized, energetic, intelligent, dependable, good listener, professional
COMPENSATION/BENEFITS:- For qualifying employees, benefits includes medical, dental, life, 401(k) plan, flexible spending program, earned paid vacation, sick pay and holiday pay
- Ability to participate in discretionary bonus plan based on meeting eligibility requirements
- Exceptional training and mentorship program
