TeleTech

Operations Manager

TeleTech$77K — $176K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in government contracting and program or financial management roles
  • 5+ years of experience with the DoD
  • Experience in making contract-execution decisions in a government setting
  • Experience with quality control or assurance frameworks for training and service delivery
  • Background in full-spectrum cost management and monthly cost reporting
  • Experience negotiating under FAR and DFARS
  • Proficiency in Microsoft Office and contract management systems like Deltek Costpoint or SAP
  • Secret clearance
  • Bachelor's degree in Business Administration, Finance, or Contract Management

Responsibilities

  • Analyze client's operating environment and identify improvement areas
  • Facilitate stakeholder discussions to refine definitions of success
  • Design and implement data collection and analysis plans
  • Coordinate schedules for training exercises and workshops
  • Track program metrics and provide status reports to leadership
  • Manage budget forecasting and ensure compliance with DoD regulations
  • Identify operational risks and implement mitigation strategies
  • Serve as liaison for external training and support partners

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life balance programs
  • Recognition awards for exceptional performance
Full Job Description
Operations Manager
The Opportunity:

As the Operations Manager on our team, you'll analyze your client's current operating environment and identify areas for improvement. You'll facilitate discussions with leadership and support staff to help refine the client's definition of success and identify current frustrations. You'll design data collection plans, facilitate workshops, and communicate your research and illustrative analysis using root cause analysis, SIPOC charts, fishbone diagrams, failure mode effect analyses, trend analysis, and future state models to help establish understanding and agreement from key stakeholders.

Work with us as we help the client evolve.

What You'll Work On:
  • Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
  • Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.
  • Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
  • Manage budget forecasting, expense tracking, and reconciliation in compliance with DoD financial regulations.
  • Identify operational risks, implement mitigation strategies, and update the program risk register.
  • Facilitate procurement of training materials, facilities, and contractor support, ensuring contract deliverables are met.
  • Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.
  • Serve as primary liaison to external partners such as training centers, service branches, or industry to align program objectives.


Join us. The world can't wait.

You Have:
  • 8+ years of experience in government contracting and program or financial management roles
  • 5+ years of experience with the DoD
  • Experience making contract-execution decisions in a government office environment
  • Experience with quality control or assurance frameworks for training and service delivery
  • Experience with full-spectrum cost management, ODC tracking, and monthly cost-report preparation
  • Experience with Service Contract Reporting (SCR) via SAM.gov and generating Estimate at Completion forecasts
  • Experience negotiating and administering data rights under FAR and DFARS
  • Experience with Microsoft Office and contract management systems such as Deltek Costpoint or SAP
  • Secret clearance
  • Bachelor's degree in Business Administration, Finance, or Contract Management


Nice If You Have:
  • Possession of excellent stakeholder management, briefing, and communication skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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