The Operations Manager, Plasma Strategy is the primary liaison between Plasma Operations and external clients, responsible for translating client requirements into operational execution, driving performance improvement, and enabling data-driven decision making across the network. This role plays a key part in building operational scorecards, improving end-to-end performance, and ensuring alignment across operations, transportation, and service delivery. Key Responsibilities: Client & Stakeholder Management • Serve as the single point of contact for client-facing operational performance and issue resolution • Translate client needs into clear, actionable operational priorities • Lead recurring performance reviews, scorecards, and business updates • Communicate performance trends, risks, and improvement opportunities Operational Performance • Own and track KPIs across service, cost, quality, and reliability • Identify performance gaps and lead root cause analysis • Partner with cross-functional teams to implement and sustain improvements • Ensure alignment with client expectations and service commitments Continuous Improvement • Lead and support continuous improvement initiatives across plasma operations • Apply Lean, Six Sigma, and process improvement methodologies • Facilitate process mapping, Kaizen events, and workflow optimization • Track and report operational and financial impact of initiatives Transportation & Network Coordination • Partner with transportation teams on routing, network design, and carrier performance • Monitor KPIs such as on-time delivery, cost, and utilization • Support planning, exception management, and variability reduction Reporting & Analytics • Build and maintain operational dashboards and scorecards • Ensure data accuracy and consistency across reporting • Provide actionable insights to drive decisions • Support ad hoc analysis tied to client and operational needs Priority will be given to candidates who reside in the Erlanger, KY metropolitan area. We are unable to provide sponsorship for this role presently or in the future. Minimum Qualifications: • Bachelor's degree or equivalent experience • Typically 7+ years of experience in operations, logistics, or continuous improvement roles Critical Skills (Must Have): • Experience serving as a client-facing or cross-functional liaison with strong stakeholder management skills • Proven continuous improvement and problem-solving experience (Lean, Six Sigma, or equivalent) • Demonstrated ability to analyze data and drive measurable operational improvements • Strong communication skills, including executive-level reporting and storytelling • Ability to work independently in a cross-functional, fast-paced environment • Strong analytical mindset with structured problem-solving approach Preferred Skills (Nice to Have): • Six Sigma certification (Green Belt or higher) or Kaizen experience • Experience in plasma operations, healthcare logistics, or regulated environments • Proficiency in Power BI and/or Tableau • Working knowledge of SQL and advanced Excel • Experience building operational scorecards and dashboards • Strong critical thinking and problem-solving capability Work Environment: • Hybrid role based in Erlanger, KY (3 days onsite) • Occasional travel to distribution centers • Work across office, warehouse, and transportation environments We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $105,800 - $176,300 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com.