🚀 About the Role

Tailor Made Pest & Wildlife is hiring a hands-on Operations Manager to take full ownership of day-to-day operations.

This is not a sit-back leadership role - this is a roll-up-your-sleeves, drive-results position where you will manage people, enforce standards, and improve performance across the entire business.

👉 You will be expected to take ownership and drive outcomes immediately.

💼 Who This IS For

We are looking for a true operator, not an administrator.

This role is for someone who:

• Has personally run operations in a service-based business
• Has managed field teams (technicians, crews, or drivers)
• Is comfortable holding people accountable and making tough decisions
• Can build systems AND enforce them
• Thinks in numbers, KPIs, and results - not just tasks

👉 You take ownership. You don't wait to be told what to do.

🚨 Who This Is NOT For

This is NOT a support or administrative role.

If your background is primarily:

• Office administration
• HR
• Coordination without ownership
• Assisting leadership instead of leading

👉 This is NOT the position for you.

• Minimum Experience Requirements

• 3-5+ years in an Operations Manager, Service Manager, or similar leadership role
• Experience in a service-based industry (pest control, HVAC, plumbing, lawn care, etc.)
• Proven experience managing 5+ field employees or technicians
• Direct responsibility for day-to-day operations (not just support)
• Experience with scheduling, dispatch, or route-based service teams

👉 Candidates without direct operations ownership experience will not be considered

💼 Compensation & Benefits

Base Salary: $70,000

Monthly Performance Bonus (Up to $3,000/month)
Based on:

• Accounts receivable (AR control)
• Production efficiency (revenue per tech / jobs per day)
• Job completion rate
• Customer retention and service quality
• Close rate improvement (from ~40% baseline)
• Recurring revenue growth

Quarterly Bonus ($2,000 - $5,000)
Based on:

• Hitting or exceeding revenue targets
• Maintaining strong operational KPIs

👉 Total Compensation Potential: $90,000 - $110,000+

• Additional Benefits

• Paid time off
• Simple IRA retirement plan
• Supplemental health benefits
• Paid training
• Clear path for increased compensation and leadership growth

🎯 What You Will Own
Team Management

• Lead technicians and office staff
• Hold team accountable to performance standards
• Conduct ride-alongs, coaching, and performance reviews
• Address underperformance quickly

Operations & Scheduling

• Oversee scheduling, routing, and dispatch efficiency
• Ensure jobs are completed on time and at high quality
• Eliminate inefficiencies and missed appointments

Performance & KPIs

You will track, manage, and improve:

• Revenue per technician
• Jobs per day
• Close rate (currently ~40%)
• Customer retention
• Accounts receivable (currently ~$94,000)
• Recurring revenue growth

👉 You are responsible for identifying problems and fixing them

Systems & SOPs

• Build and implement standard operating procedures
• Improve workflows and operational efficiency
• Ensure consistency across all services

Customer Experience

• Ensure high-quality service delivery
• Handle escalated customer issues
• Improve retention and long-term value

⚡ What We Value

• Ownership mentality
• Direct communication
• Bias for action
• Problem-solving mindset
• High standards

📈 What Success Looks Like (First 90 Days)

• Scheduling and routing is tight and efficient
• Team is being held accountable daily
• KPIs are tracked and improving
• Close rate increases from ~40% baseline
• Accounts receivable is under control
• SOPs are implemented and followed

👉 Most importantly: the owner is out of day-to-day operations