Radial

Operations Manager

Radial • $80K — $95K *
US-AnywhereRemote in Shepherdsville, KY
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; HS Degree or GED required.
  • Experience with process improvement ideologies like LEAN or Six Sigma; certification preferred.
  • Minimum 2 years in a progressive Operations management role.
  • Proven track record in driving productivity improvements through continuous improvement initiatives.
  • Strong verbal and written communication skills with performance-oriented mindset.

Responsibilities

  • Ensure compliance with client SLA agreements and quality targets.
  • Develop and manage daily operational strategies for the team.
  • Contribute to the growth and development of direct reports.
  • Lead performance management for team members and provide feedback.
  • Oversee quality assurance processes, establishing metrics and best practices.

Benefits

  • Opportunities for career advancement and development.
  • Comprehensive benefits package with medical, dental, and vision coverage.
  • Family planning options, including fertility and adoption support.
  • 401K matching with immediate vesting after 6 months.
  • Generous paid time off and educational assistance programs.
Full Job Description
Operations Manager

Role Summary:
The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

Responsibilities:
  • Accountable to client SLA agreements and site-specific quality and fulfillment targets.
  • Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
  • Actively contribute to the development of direct reports.
  • Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
  • Lead Individual Performance Management program for area.
  • Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality. Interact with clients on operational topics.
  • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
  • Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
  • Promote and develop a culture of continuous improvement within the value stream.
  • Deliver productivity and improvements in line with KPIs.
  • Ownership of lean process improvement and CI initiatives.
  • Organizes and manages all resources required to improve safety, improve quality, increase customer service and lower cost.
  • Ensure all training and skills development programs, along with all SOPs within the value stream are up to date and maintained.
  • Promote a culture of high accountability, engagement, and associate empowerment.
  • Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
  • Budget management for value stream.
Qualifications:
  • Bachelor's degree preferred / HS Degree or GED required.
  • Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
  • Minimum of 2 years of progressive Operations experience in a manager role.
  • Experience in creating productivity improvement through continuous improvement efforts.
  • Execution focused. Ability to be flexible.
  • Awareness of internal customer requirements.
  • Analyze data to identify defects and root cause analysis.
  • Identify process opportunities to create growth.
  • Performance oriented.
  • Strong verbal and written communication skills.
  • Ability to establish and or enhance quality control procedures.
  • Must demonstrate capacity to learn ALL operational functions.
  • Ability to coach, mentor, and motivate direct reports.
  • Ability to influence and collaborate with peers and upper management.
  • Must be proficient with Microsoft Office with a strong emphasis in Excel.
  • Must have intermediate math skills. Must be able to lift 50lbs. Must be able to push or pull carts of up to 100 lbs.
Travel:
  • This position is not remote.
  • No travel is required

Benefits
  • Opportunities to develop and explore career advancement
  • Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
  • Family planning coverage, including Fertility & Adoption benefits
  • 401K matching after 6 months with immediate vesting
  • Generous PTO
  • Educational assistance and more!

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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