What You'll Do
- Oversee a team responsible for specialized reconciliation, balancing, and exception management activities within Wealth, Corporate, Commercial and Institutional Banking Operations (WCIBO)
- Lead and develop a team of approximately 9–10 employees located across two sites.
- Support daily operations related to off-cycle reconciliation and balancing activities performed on weekly, monthly, and quarterly schedules.
- Provide coaching, guidance, and accountability to team members while fostering a collaborative and inclusive work environment.
- Conduct performance, development, and employee engagement conversations.
- Learn and understand team processes, workflows, and operational requirements to effectively support the team's success.
- Review operational processes and identify opportunities to improve efficiency, reduce risk, and enhance controls.
- Partner with stakeholders and business partners to resolve operational exceptions and support issue resolution efforts.
- Promote consistency and alignment across teams, processes, and operating practices.
- Support ongoing operational initiatives, including process improvement and automation efforts.
- Develop an understanding of bonds and money market instrument (MMI) operational activities and support the team in those functions.