Raymond James Financial, Inc

Operations Manager, Mutual Fund Account Services - Memphis, TN

Raymond James Financial, Inc • $75K — $95K *
Memphis, TN 38109In-Person
Finance & Insurance
5 - 7 years of experience
Reposted 4 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Accounting, Business Administration, or Finance.
  • 6-10 years of general experience in operations or finance roles.
  • 3-6 years of managerial experience leading diverse teams.
  • Knowledge of mutual fund reconciliation activities and investment regulations.
  • Certifications such as OS and SIE from FINRA.

Responsibilities

  • Oversee the resolution of complex cash/share reconciliation issues.
  • Communicate with internal and external customers to address reconciliation problems.
  • Process and analyze reconciliation-related reports using various databases.
  • Perform daily monitoring of programmatic balancing processes for accuracy.
  • Compile management reports on aged items and transaction statuses for leadership review.
  • Collaborate with leadership to improve business processes focusing on risk and automation.
  • Develop business plans and monitor performance against key metrics.

Benefits

  • Flexible hybrid work environment with in-office and remote days.
  • Comprehensive health benefits including medical, dental, and vision.
  • Life and disability insurance, as well as critical illness and accident coverage.
  • Retirement savings plan with company contributions.
  • Generous paid time off including vacation and parental leave.
Full Job Description
Job Description Summary
Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit.

Job Description

Hybrid Work Environment:
This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN location.

Responsibilities:
  • Independently reviews complex cash/share reconciliation issues, analyze and interpret data and determines appropriate corrective action.
  • Contacts internal and external customers as well as funds and depositories to resolve reconciliation issues.
  • Processes various complex Reconciliation related reports and utilize tools including Reconciliation related databases and 3rd party applications.
  • Performs daily follow up on programmatic balancing processes to assure completeness and accuracy.
  • Performs a daily review of aged items to insure all balancing guidelines and risk controls are being appropriately followed. Proactively scrutinizes and addresses monetary, reputational or regulatory risk situations, involving leadership as appropriate.
  • Provides leadership with both written and verbal feedback as well as periodic management reports to provide timely reconciliation updates including transaction aging, metrics and quality assurance reviews.
  • Responsible for monitoring and reporting on general ledgers/monitor Reserve accounts.
  • Works with department leadership and business consultants to improve future business processes (focusing on risk, hard and soft dollar savings, and automation). Documents current/future business processes.
  • Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
  • Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.
  • Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.
  • Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
  • Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.
  • Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.
  • Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
  • Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.
  • Recommend changes to policies, processes, standards, and practices that would improve operational support.
  • Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.
  • Develop and/or deliver a contingency plan for significant aspects of the risk management and/or risk control processes.
  • Develop and/or deliver budget plans with guidance from senior colleagues.
  • Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
  • Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.


Knowledge of:
  • Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund Reconciliation activities.
  • Intermediate mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, averages and balancing sufficient to complete settlement.
  • Accounting principles.
  • Principles and practices of customer relations and communications.


Skills:
  • Identifying financial events that affect balancing and reconciliation.
  • Reconciling and correcting share/cash discrepancies.
  • Calculating percentages, balance accounts, and provide statistical data.
  • Actively participates in User Agreement Testing (UAT) for systems and new process implementation. Involved in all aspects of testing, including internal audit, troubleshooting and suggested solutions.
  • Provide guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
  • Provide guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
  • Provide guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
  • Provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.
  • Provide guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
  • Provide guidance and training to others on analyzing data trends for use in reports to help guide decision making.
  • Provide guidance and training to others on reviewing and creating relevant, lucid and effective reports.
  • Provide guidance and training to others on identifying, assessing, prioritizing and managing risks.
  • Uses expertise to serve as the organizational authority on meeting high customer service standards.
  • Manage and apply safe systems of work while providing guidance and training to others.
  • Provide guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
  • Guide and Train others on managing projects and/or programs within desired cost, time and quality parameters.
  • Engage in strategic planning.
  • Plan, organize, and execute the steps it takes to achieve a goal to achieve higher efficiencies.


Education
Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required)

Work Experience
General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Certifications
OS - Operations Professional - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel
Less than 25%

Workstyle
Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

About Raymond James Financial, Inc

The Raymond James Technology and Communications Investment Banking Group is a committed and thoughtful partner that provides a full range of investment banking services and best practices. The group is comprised of experienced professionals that have extensive investment banking expertise. They leverage the industry expertise of Raymond James' award-winning research department. The group focuses on key sectors within technology and communications including: communications software, communication towers, defense electronics, enterprise software, internet infrastructure services, homeland security, IT services, mobile technology, semiconductors, software-as-a-service, telecommunications equipment, telecommunications infrastructure and support services, and wireless & wireline telecommunications services. They take pride in a client-centric approach to M&A, with focus on delivering independent solutions that creates value for the long term. The outcome of this unique approach may be seen in the successful transactions of their clients, including over 80 public offerings totaling $17 billion and over 85 strategic advisory transactions totaling over $5 billion in value since 1998.

Raymond James Financial, Inc Careers

Join the vibrant team at Raymond James Financial, Inc, a leading financial services company where innovation, leadership, and professional growth are at the forefront of our operations. As a hub of diversity and expertise, Raymond James offers unparalleled job opportunities that propel your career to new heights. Work You’ll Do At Raymond James Financial, Inc, you’ll collaborate with some of the most talented professionals in the financial industry. Our team is dedicated to providing strategic financial solutions and advice to our clients, helping them achieve their financial goals while fostering economic growth. With a culture rooted in leadership and diversity training, Raymond James is the perfect place to enhance your skills and thrive professionally. Join our market-leading team to assist a diverse range of clients, from individuals to large corporations, in navigating their financial planning with precision and innovative strategies. Lead in a role where your expertise directly influences the success and stability of our clients' financial futures. Work with a dynamic team of advisors and experts who are committed to pushing the boundaries of the financial sector through continuous innovation and exceptional client service. Raymond James Financial, Inc Job Opportunities Introducing the Raymond James Career Development Program We are committed to nurturing talent through our comprehensive career development program designed to provide every employee—from interns to senior leaders—with the tools and training necessary for success. Whether you’re just starting out with an internship or you’re a seasoned professional, Raymond James offers career paths that align with your ambitions and skills. Do Innovative Work Join a company where innovation is part of the daily routine. At Raymond James Financial, Inc, you’ll engage with cutting-edge financial tools and resources that keep you ahead in the industry. Our commitment to technology and innovation ensures that we stay at the forefront of financial services. Be Part of a Great Team Experience a collaborative environment where teamwork and networking are encouraged. Our inclusive culture supports diversity and offers benefits that ensure the well-being of all team members. At Raymond James, you’re not just an employee; you’re part of a family that values your unique contributions and supports your professional journey. Future-Proof Your Career Advance your career with Raymond James, where opportunities for growth are abundant. Benefit from our industry-leading training programs and gain certifications that will elevate your professional standing. With a focus on career longevity and satisfaction, Raymond James ensures that your professional journey is as rewarding as it is successful. Explore Discover the various positions available at Raymond James Financial, Inc that match your skills and interests. We are continuously hiring across multiple disciplines, eager to welcome passionate, curious, and solution-driven team players. Stay Connected Join Our Team Search open positions at Raymond James Financial, Inc and find the perfect match for your career aspirations. Explore a range of opportunities from financial advising to corporate roles that align with your professional skills and goals. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the professionals who thrive at Raymond James. Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Raymond James Financial, Inc. Join Raymond James Financial, Inc today and be part of a company that values innovation, leadership, and professional growth. Your future in the financial industry starts here.
Learn more about Raymond James Financial, Inc
Size
15,000 employees
Market Cap
$22.6 billion
Industry
Finance & Insurance
Net Income
$862 million
5 Year Trend
+11.6%
Revenue
$8.3 billion
NASDAQ
RJF
* Ladders Estimates

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