Proven leadership skills to manage and motivate diverse teams
Strong commitment to enhancing customer experience and satisfaction
Experience with budget development and Profit & Loss analysis
Quick problem-solving abilities under pressure
Proficiency in Microsoft Office Suite and ability to learn internal systems
Valid state-issued driver's license with acceptable driving record
Responsibilities
Resolve client requests and concerns proactively to enhance operational performance
Recruit, train, and oversee a customer-focused team ensuring adequate staffing levels
Enforce safety and cash control measures during operations
Drive revenue growth through marketing, budgeting, and expense management
Assess vendor service needs and oversee procurement processes
Handle general accounting tasks including payroll and accounts payable
Ensure facility cleanliness and maintenance standards
Review damage claims and implement safety improvement programs
Ensure compliance with all OSHA regulations
Benefits
Opportunity for professional development and team building
Employee training and support in a diverse environment
Engagement in revenue-maximizing strategies
Exposure to various operational and financial management tasks
Focus on proactive problem solving and continuous improvement
Full Job Description
Responsibilities
What you'll do
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.
Qualifications
What you need
Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
