U.S. Bank

Operations Manager - Lockbox

U.S. Bank$105K — $124K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5+ years of relevant leadership experience
  • Solid understanding of operational functions and systems
  • Knowledge of Federal and State regulations
  • Strong financial analysis skills
  • Excellent organizational and project management capabilities
  • Proficient in customer relations and communication

Responsibilities

  • Lead the Wholesale Lockbox team in a high-volume payment operation
  • Ensure production deadlines are met within a 24-hour commitment
  • Drive operational excellence across multiple locations
  • Facilitate partnerships with business leaders for process improvements
  • Enhance efficiency and client service experiences
  • Foster a high-performing and engaging team culture
  • Influence employee development and organizational success

Benefits

  • Healthcare (medical, dental, vision)
  • Life insurance options
  • Short-term and long-term disability coverage
  • Pregnancy disability and parental leave
  • 401(k) with employer-funded retirement plan
  • Generous paid vacation policy
  • Up to 11 paid holidays annually
  • Adoption assistance
  • Sick and Safe Leave with accruals up to 80 hours per year
Full Job Description
Job Description

Lead One of Our Largest Lockbox Operations

Join the Wholesale Lockbox team and lead a high-volume payment processing operation at our St. Paul site. In this key leadership role, you'll oversee a team of managers, ensure critical production deadlines are met within a 24-hour service commitment, and drive operational excellence across multiple locations.

You'll partner with leaders across the business to improve processes, increase efficiency, and deliver exceptional service while fostering an engaging, high-performing culture. This is a unique opportunity to make a direct impact on employee development, client experience, and the success of one of the organization's largest lockbox sites.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically five or more years of relevant experience

Preferred Skills/Experience
- Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
- Understanding of applicable Federal and State laws and regulations
- Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal and verbal and written communication skills
- Excellent supervisory and management skills
- Ability to manage multiple tasks

Location expectations

This role requires working from a U.S. Bank location for all scheduled work days.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law


Review our full benefits available by employment status here.

Posting may be closed earlier due to high volume of applicants.

About U.S. Bank

U.S. Department of the Treasury is a government agency responsible for promoting economic prosperity and ensuring financial security. The department is responsible for a wide range of activities such as advising on economic and financial issues, encouraging sustainable economic growth, and fostering improved governance in financial institutions.

U.S. Bank Careers

Join the dynamic team at U.S. Bank, one of the nation's top banking institutions, where your career journey is as promising as the services we provide to our customers. At U.S. Bank, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Explore Job Opportunities and Growth

At U.S. Bank, we offer a variety of job opportunities that cater to a range of skills and professional interests. Whether you are looking for a position in finance, technology, customer service, or management, U.S. Bank is hiring talented individuals who are eager to contribute to our mission and grow with us.

Internship Programs

Kickstart your career with U.S. Bank’s internship programs. These opportunities are designed for ambitious students who want to gain hands-on experience and develop essential skills in a real-world setting. Our internships provide a platform to engage with experienced professionals and explore potential career paths within the company.

Benefits and Employment Perks

Choosing a career at U.S. Bank means more than just employment. We offer comprehensive benefits designed to enhance your life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Our Commitment to Diversity and Inclusion

Diversity and inclusion are at the core of our values at U.S. Bank. We are dedicated to creating an environment where all employees feel valued and included. Our diversity training programs are part of our commitment to an inclusive workplace, where everyone can thrive.

Leadership and Professional Development

Leadership at U.S. Bank is about more than guiding teams – it's about inspiring them. We invest in leadership training and professional development programs that help our employees become the best in their fields. By fostering a culture of learning and growth, we prepare our team members to take on new challenges and leadership roles.

Networking and Innovation

Networking at U.S. Bank goes hand in hand with innovation. Our employees are encouraged to connect with colleagues and industry leaders through various networking events and professional groups. This collaborative environment fuels innovation and allows us to stay ahead in a competitive industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at U.S. Bank and find where your skills and passions align with our needs. Prepare your resume, sharpen your interview skills, and get ready to join a team where your career can flourish.

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Learn more about U.S. Bank
Size
68,796 employees
Market Cap
$66.2 billion
Industry
Net Income
$4.9 billion
5 Year Trend
+0.5%
NASDAQ

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