Job Title: Operations Manager | Installed Sales

Reports To: VP of Installed Sales
Department: Installed Sales
FLSA Status: Exempt
Location: Pineville, NC

Summary:

The Operations Manager | Installed Sales is responsible for overseeing operational performance, capacity alignment, and execution standards across the Installed Sales organization. This role provides leadership, governance, and escalation support to ensure projects are executed consistently, efficiently, and in alignment with company objectives. The Operations Manager partners with Project Managers, Estimators, and Procurement to remove constraints, improve processes, and support scalable growth.

Job Duties:

Operational Oversight

• Provide oversight of Installed Sales project execution across regions.
• Ensure consistent application of processes, standards, and best practices.
• Monitor workload, capacity, and resource alignment.
• Identify operational risks and intervene proactively.

Leadership & Support

• Support Project Managers in execution challenges and escalations.
• Provide guidance on scheduling, resourcing, and priority alignment.
• Serve as escalation point for schedule, cost, or customer issues.
• Promote accountability and performance standards.

Financial & Performance Management

• Monitor Installed Sales performance metrics including margin, schedule adherence, and backlog.
• Support margin protection efforts and approve corrective actions as needed.
• Review trends and recommend process improvements.
• Support forecasting and capacity planning.

Cross-Functional Alignment

• Ensure alignment between Estimating, Procurement, and Project Management.
• Facilitate communication across functions to prevent silos.
• Support implementation of new tools, processes, and workflows.

Continuous Improvement

• Lead post-project reviews and lessons learned.
• Drive standardization and efficiency initiatives.
• Support training, development, and onboarding efforts.

Qualifications & Experience:

• 5+ years of experience in construction operations, project management, or installed sales.
• Strong understanding of construction workflows and execution risks.
• Proven leadership and decision-making capability.
• Experience managing multiple teams or regions preferred.
• Strong communication and analytical skills.

Core Competencies for Success

1. Leadership and accountability
2. Operational discipline
3. Strategic thinking
4. Problem-solving
5. Cross-functional collaboration

Why This Role Matters

The Operations Manager ensures Installed Sales can scale without breaking. By providing structure, oversight, and leadership, this role enables consistent execution, margin protection, and long-term growth.

Education/Experience:

High School Diploma or Equivalent. Prior estimator or work order writing experience is helpful.

Work Environment:
While performing this job's duties, the employee is regularly required to talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit, use hands, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Benefits:

• 401(k)
• 401(k) Match & Profit Share
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Benefits
• Company-paid & Voluntary Life Insurance
• Health Savings & Flexible Spending Accounts
• Paid Time Off
• Referral Program