General OverviewWe are looking for a
Dental Practice Operations Manager to join our practice
Santa Monica Bay Dental! As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice.
Your role:Strategic leadership: - Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
- Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice.
- Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections.
- Leverage data insights to inform decision-making and support long-term practice success.
Team Leadership & Development: - Hire, train, coach, and develop all employees in the practice.
- Facilitate meetings and inspire and empower the team to embrace a growth mindset.
- Encourage professional development opportunities for team members, aligning with both individual and practice goals while staying well-versed in Imagen University courses.
Patient Experience: Engagement & Marketing - Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care.
- Monitor patient feedback and leverage tools to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation.
- Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
- Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.
- Lead local marketing initiatives and monitor performance
Operational & Revenue Cycle Management (RCM) - Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections.
- Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed.
- Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service.
- Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS).
Financial Partnership & Practice Performance: - Own and manage the practice budget.
- Manage practice expenses.
- Execute strategies to optimize revenue, improve billing processes, and strengthen collection opportunities.
- Collaborate with the finance team to understand financial results and opportunities for sustainable growth.
- Support annual budgeting and forecasting process by providing data, insights and accountability on practice-level metrics.
- Productively identify inefficiencies or missed revenue opportunities and lead solutions in collaboration with central support teams (Finance, Billing, RCM).
- Review and verify daily financial reports to ensure accurate cash handling and financial integrity.
Qualifications- Proven experience as a Dental Office Manager or a similar healthcare leadership role with a demonstrated track record of driving growth for 3+ years
- Ability to work 5 days every week.
- Entrepreneurial mindset with a focus on innovation and continuous improvement.
- Excellent analytical skills and the ability to leverage data for strategic decision-making.
- Proficiency in providing effective leadership by inspiring and motivating teams.
- Experience managing the full revenue cycle, including insurance claims, collections, and patient billing is preferred.
