Job Description The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.
Responsibilities- Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.
- Make sales calls as operational support of sales team, as necessary.
- Ensure security, maintenance, and upkeep of terminal facility.
- Purchase office and dock supplies for the terminal.
- Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.
- Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.
- Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.
- Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.
- Enforce operations specific company policies and procedures, and continuously apply the quality process.
- Address issues involving customer relations and/or other ABF Service Centers.
- Represent company at grievance, UCI, and WC hearings, as necessary.
- Maintain a positive attitude in a highly intense environment.
- Work in a team setting to accomplish department goals.
- Other duties and projects, as assigned.
Requirements Education:
- Bachelor's Degree, preferred
Experience:
- 3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.
Computer Skills:
- Proficient in Microsoft Office Suite.
Additional Requirements:
- Must be available to handle terminal issues 24/7.
Competencies:
- Decision Making and Critical Thinking
- Initiative
- Managing Multiple Priorities
- Mentoring Others
- Process Management
- Service Center Operation and Maintenance
- Transportation Safety
Other Details Work Hours:
- Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
Travel Requirements:
Compensation:
- This is a salary position paid biweekly.
- Variable compensation is included.
In accordance with the California Equal Pay for Equal Work Act, the starting pay for this position $98,000.00 to $123,000.00 per year based on experience.
